Ravenhill Dental Surgery

"I am not satisfied with this dentist. I made an appointment 4 months ago. They postponed it for 2 more months because the doctor was sick. I went again on that date and they delayed it for 1 more month with an excuse. how long will i wait for a tooth"

"Had an emergency appointment on 13/2/23 at this surgery, I have a really bad phobia of dentist, but the staff were very friendly, the dentist was so patient and put me at ease, I had a tooth extraction and have to say it was painless, I would highly recommend this practice."

"PS: Luckily today, we have received a call to refund the money. Thanks. My husband (Washington IC) had a filling on Wednesday and in 48hours fell off (after waiting for 3 months for an appointment). We went to the practice hoping that they could fix what they did wrong and their way to be 'helpful' was suggesting a new appointment in 4 months (because it is just a small piece')... On top of that, when my husband said this was the first time something like this happened to him, the person in the reception asked: But were you a private or NHS patient in your previous treatments? What kind of question is this? They do their job well if you are a private patient? By the way we paid for the filling. Obviously, I won't recommend this practice to anyone...they are not well prepared to work with 'their one and a half dentist for 15,000 patients' according to their explanation.... That's very wrong!!!!"

"PS: Fortunately, today I have received a call to refund the money. Thanks. I do not recommend this practice! I must wait almost 3 months for an appointment, the day of the appointment in 10 minutes the dentist 'apparently' solved the resin issue (replace a very small piece/portion of a tooth). In less than 48 hours the resin fell off. We went back and they suggested a new appointment in 4 months! That was the way they said they were being helpful! After asking if we were NHS patients?!! We paid for the treatment, but they said that the only option was coming in 4 months or calling 111 to go to a different practice, and obviously 'pay again'. I asked what would happen if I return in 4 months, they treated me in 10 minutes again, and it happened the same??? They said, in that case, 'we will try to give you a new appointment'... Is that the way to treat a patient and say 'we are trying to help'. My only conclusion is that they 'discriminate' NHS patients even if you pay for your treatment, but they insist on saying that they are trying to help. A practice that is not responsible for their own 'bad praxis' is a place I don't trust!"