mydentist, Port Talbot

"I needed a root canal treatment & my NHS dentist recommended I go see a specialist in MyDentist Neath. I was super anxious coming in, but Dr Gareth was so calming & explained everything to me - his assistants were also so kind. I paid privately for this, so it was super pricey! But he definitely ensured I got the most for my money - the difference in the quality of care was definitely a lot. Just in terms of ensuring I understood everything, not feeling rushed etc Dr Gareth is genuinely the best dentist I’ve ever had."

"Jacky on reception was so lovely! Then went in to see Hugo & Emma for check ups with my daughter. She was a bit nervous but Hugo and Emma made her feel so at ease and relaxed! so much so that she didn’t want to leave and cannot wait for her next check up! Excellent service, 10* service"

"My Dentist were at a wedding fayre I attended late 2022. I spoke to the girls on the stall about a gap in my teeth that I wanted closed for my forthcoming wedding. They booked me an appointment there and then to come in and have a consultation. I attended My Dentist, Port Talbot where I spoke to the girls again in depth about what I wasn't happy with, what I'd like to change etc. I had my scans taken and was then booked in to see Hugo a couple of weeks later to go over the digital images of how my teeth would look when the treatment was finalised. Hugo was very helpful and talked me through the process. I am now on my third set of retainers and I am very happy with the progress. Hugo and the rest of the staff at My Dentist, Port Talbot have been nothing but helpful. They have completely put me at ease and have made this process seamless. I am looking forward to seeing my final results in a few months. I highly recommend them."

"Amazing service, always hospitable and kind. I had orthodontic treatment and was fully supported and kept up to date with everything that needed to be done by Hugo the dentist, the nurses were also very knowledgeable and always made me feel comfortable. Wonderful!"

"Before this issue I have had numerous check ups cancelled. My little boy who is almost 5 has never had a check up because of this. I went for an emergency appointment back in December as I was having pain. I was told that there was nothing there and that my teeth were in lovely condition. I continued having pain over the following months but according to your dentists there was nothing wrong. No x Ray was taken. In August half of my tooth fell out so clearly there was a problem! It took me over 2 weeks to get an emergency appointment. I had to phone every morning. In the mean time they told me to get a nail file and file down the sharp bit of my tooth myself. I did not do this. I finally got my emergency appointment and she told me the tooth needed to come out. I told her what she had previously told me about there being nothing there and she lied to my face and said she told me I needed a filling. She absolutely did not, and it was quite the opposite. “There is nothing there, you have excellent oral hygiene”. I didn’t argue with her but told her that was not what she told me. She then told me it needed to come out asap and that I’d be better off going private with them as it would get done quicker. The appointment was made for the following month. The day came and I had a phone call to say it had been cancelled. They said the next available appointment was in a months time (today). Guess what? Anther phone call to say it had been cancelled. I was furious and explained the cost of 2 supply teachers this has cost my school. The secretary then asked if she could ring me back and she would speak to the dentist. She phoned me back and he had offered to squeeze me in but there would be an additional £250 cost. No way. This was a lot more to what I was previously quoted and out if principal I would not pay it. Also squeeze me in? I already had a private appointment. My husband told me to ring his dentist in Glynneath. He has always highly rated them. They gave me an appointment for the same day and offered to do the extraction also. Wow what a difference in practice. I would not recommend “my dentist” at all. You’d have more luck making an appointment with the local vets. My dog receives better treatment. They should not be allowed to treat patients like this and I will be taking this further."