RGM Vehicle Body Repairs Ltd. Viking Way, Winch Wen Industrial Estate, Swansea SA1 7DA

"Update to my original 1 star ....I had to use this supplier has had to go through my insurance after a bump. After having my car assessed and then having subsequent contact by phone, I had the misfortune of speaking to a lady called Clare who was rude, lacked any form of customer service and came short of calling me a liar. I wrote a letter of complaint to the owner and asked for a response and copy of the call transcript to which I never received a reply so that's what prompted my 1 star. My car was booked in for the 2nd March at this point. When I put my 1 star review on I had a call from a gentleman who thought the one star was unfair as they had not done the work and explained the one star was based on poor customer service. I went on to explain I had also written and had no response and was told he would check with the owner and not heard anything until yesterday, 27th February when my insurance company advised me they have declined the work and I need to call them to arrange an alternative. They waited until the very last monte to cancel the job knowing it would cause me issues as I need to find somewhere to take the car knowing I'm disabled and a blue badge holder. If I could give a minus star rating or even zero I would. Avoid at all cost...customer service doesn't exist here. I wait to see if they have the decency to reply to this review. Like I said AVOID."

"Overall frustrated with the service I received. Service was quick and no issues with courtesy car. However on collection of my vehicle, there were parts hanging loose where they had repaired the damage. They had also not connected my front passenger indicator lights back properly which is where damage was done, causing unnecessary hassle. It was quite frustrating seeing the lack of care that had been done so would advise others to be mindful and pay attention when collecting their vehicle."

"Absolutely wonderful service! I’m over the moon at the paintwork they’ve done to cover a long key scratch across 4 panels on my Evoque - Brilliant work and my car was returned valeted!"

"Fantastic service from RGM who recently carried out repairs to my Corsa. Staff are very helpful as I had never dealt with insurance companies before, they guided me through the repair process. Thank you to all the staff for a stunning job as my car now looks brand new. Would highly recommend RGM to anyone."

"Excellent service from RGM. Friendly staff, kept me up to date at all times on the progress on my car. Did a fantastic job on it. Highly recommended"