Capadocia Turkish Restaurant Newport Pagnell 8 Saint John Street, Newport Pagnell MK16 8HN

"Most shambolic experience ever. We used to be a loyal and fairly frequent customer here, but standards have recently slipped as in so many hospitality venues but tonight was absolutely shambles. Booked a table for 4 with friends for 7pm on Saturday evening. Sadly the only table they had was one of the worst table the venue has, right next to drafty front door, but alas, they were fully booked on this Saturday evening so we can accept this. However, the rest of the evening went from worse to worse.... Music way way to loud for any guest to be able to have conversation, and we asked repeatedly for the volume to be turned down, this was briefly done but then for every birthday celebration some tacky birthday song was played on the sound system and the volume was cranked up every time for this and never set back to the lower volume level from before so again to have a conversation with the people on our table you effectively had to shout.. ...But the worst was the food service... starters were reasonably quickly served, (cold humous) but then the problems started, Main course orders were not taken, or taken incorrectly and in total 3 times the waiter had to reconfirm our order for our mains.... After 120 minutes of being in the restaurant...we were still waiting for our main course...2 hours ... unbelievable and when it arrived, 3 out of 4 maincourse were served.... absolute shambles of a service, it was clear that there were several arguments taking place between the different front of house staff. Even in their local language, the body language was telling enough... So just after 9 pm, our table decided enough was enough and we advised the manager we would be leaving. We paid for our drinks, and made our way What a disaster of an experience in a restaurant where we used to be greeted with warmth by waiters who we know...but we wont be coming back... it's not like there is a shortage of Turkish restaurants in Milton Keynes. If I could give them zero star I would but sadly Google minimum star rating is 1...."

"Lovely food and friendly staff, recommended"

"Great service, super food, attentive staff without being intrusive and nice ambience."

"Great family run Turkish restaurant with a super authentic feel which you don't get in many places! Delicious, flavourful, authentic food, you could be in Turkey!"

"Wonderful atmosphere, amazing friendly staff and ridiculously good food. Had a really lovely time and was so appreciative of the care of the manager today. Can't wait to go again."