Waitrose & Partners Kingsthorpe Harborough Road, Kingsthorpe, Northampton NN2 7BD

"I’m always happy to shopping here. Good quality stuff, and the staff are always helpful and polite."

"‘How rude!’ We’ve been customers of Waitrose tor 20+ years, and todays (first) experience of this Northampton store was really not at all good. Asked for some help at the customer service desk, got a curt response that was of no help at all. Left the store and will not be going back! What is going on Waitrose?"

"I have my food shop delivered from this store regularly and have done for some years now.The food is always of an excellent standard here and I highly recommend it to anyone who wants their food shop delivered.I do pop in from time to time and the stores always a nice place to shop as well ....staff are helpful if you need a hand as well.."

"I did a review of Waitrose a few years ago, and I thought I’d update it by doing another one solely focused on the new and refurbished ‘Waite and Rose Cafe’. This cafe was actually pretty good value (to me anyway), with two sandwiches, two crisps packets, two desserts and two drinks coming to £14.95. What I will say is that on the surface, this cafe seems quite small in terms of tables and chairs compared to the old cafe. However, with the added booths to seat more people, this did accommodate to the old capacity of the cafe. There is an order and pay point, alongside a collection point next to this. I found the stock of savoury snacks and sandwiches to be a little sparse. Despite this, I did find something I liked to eat, and it was in the middle of lunch rush. The sweet treats had their own island in the middle and there was plenty of choice there. It was all wrapped up in separate plastic packets, although due to the pandemic this made sense for sanitising purposes. I found to be missing the tray holder/conveyor belt-type shelf, as the downgrade to a smaller sandwich fridge, (despite being near the till), made it difficult to carry the tray over to the paying counter as I had to shelf to rest the tray on, especially if you are buying heavy food items or glass bottles for drinks. Overall, was the refurbishment needed? Absolutely! It definitely feels more modern and sophisticated. They have only just reopened from when I visited a few weeks ago. What I would say is that the sweet treats island is a star feature, however more could be done in terms of the old homemade hot food they used to serve, (such as a sausage bap which is now bought externally and warmed up), and the space to rest your tray if carrying heavy drinks and a lot of food."

"This shop is clean and well stocked with all the things that you need, and lots of things that you don't. One star deducted because some of the cashiers have been impatient with me."