Mr Wheelie Wash

"Got In touch for a bin clean and they replied with “ Hi If you can send address we can book you in for a regular service? Its £5.00 for the first clean and £2.50 every 4 weeks thereafter. Thank you” I said that was great and and you can see I was asked about the regular service due to the question mark. I was out when they came and so said I would pay by bank transfer. When I got back we found the bits at the bottom of the bin which hadn’t come out after being emptied left on our driveway, after the hot weather we’d just had there were maggots which were also on the driveway. I opened the lid to find maggot still moving around in the bin. I messaged for the bank details, paid and politely told them “ Thanks that’s been sent. I appreciate you doing it last minute however, I don’t think I’d like them cleaning in the future. Thanks again!” To which the customer service i received back was shocking and was told not to contact them again as the explained it was a regular service. They had mentioned this but due to the question mark I was not actually aware a one off would be a problem. I told them I wouldn’t get back in touch as they requested and told them why, the remains left on the driveway ect. They replied saying “I don’t think you did but ok all cancelled”. I sent them the footage of the cleaner tipping the bin upside down and not washing the remains away and leaving it on the drive. They replied with “ This is just water and will dry lol, he puts disinfectant in the bin afterwards and the video shows nothing”. The video shows the cleaner tipping the bin upside down with the water in in and putting the bin back and leaving the remains and maggots ect on the drive and driving off. I asked if he thought this was ok and had the reply of “don’t contact us again”. If you want clean bins and customer service this company isn’t for you!"

"Excellent company, contacted via Facebook and telephone and customer service is great, wanted to add extra cleans for my other bins and happy to provide. Good value for money, highly recommend."

"The individual doing the job was friendly and did his job perfectly well. The customer service speaks for itself in the reply I recieved on email when I requested to cancel: "We do explain this is a regular service, I have cancelled your account and DO NOT CONTACT US AGAIN" Such a shame as the regular wasn't explained, I just thought it was a brilliant service while the weather was warmer."

"Awful. We used the company for many years and no issues, then moved and will never use them again. We forgot to put our bin out, so the bin cleaner took it upon himself to remove the contents of our bin and put it in our skip so he could clean the bin. This then caused flies and rubbish to go onto the road. I emailed the company to complain, their responses were appalling and threatening, all over £2.50. Avoid using them"