Chapelle Jewellery Mansfield Road, South Normanton, Alfreton DE55 2JW

"A lovely lady.. Carole served us 4th Feb 2023. No pressure, only great helpful advise on an eternity ring that would compliment my engagement and wedding ring. Carole is a huge asset to Soutn Normanton East Midlands Designer Outlet store."

"We visited on Sunday 22nd Jan and the two ladies working were really friendly and helpful. My daughter was only looking for a low value item but they still went looking through stock out the back to try and find what she wanted. Would def return"

"Nice shop. But I had my partner and two young children with me. Jeans on and unshaven. When it came to paying for a £250 watch, I used my credit card which I hadn't used with the pin for many years. When it didn't work I thought well I will use my debit card. But out the corner of my eye I saw the lady serving me look over to another employee as if to say here we go. Well thats how it made me feel. Just because the way I look don't think I can't afford it. I'm a hospital Deputy Ward Manager who works hard. Dont judge a book by it cover. It made me feel uncomfortable but haven't had that feeling for about 20 years when had a similar experience with staff looking at you as if you can't afford it. It wasn't a rolex lol."

"Nice friendly staff very helpful on my 1st visit a few days earlier, but on my 2nd visit there was only 1 member of staff serving, several customers left, I waited 10 minutes and then I had to leave. I don't know if it was lunch break or staff illness but it wouldn't put me off going back there."

"Rude, bad service! Wanted to purchase two rings for our tenth wedding anniversary, saw the rings my husband and I liked and waited in queue to ask to see tray as there was no assistant on shop floor to ask. The young lady behind counter seemed to be complaining to a customer that she was unable to see the price tag on the item she was selling to an elderly lady so the manageress was helping with the sale. We patiently waited for attention meanwhile another gentleman joined the line to wait too. Eventually, 25 mins later the elderly lady had been served, the younger staff member with the poor sight issue had gone to far side of shop to gaze into space and the manageress turned to us, and just as quickly our chance was gone as she rudely ignored us and moved to ask the gentleman behind us how she could help him! We left the store! Went into Mansfield and found two lovely rings in H Samuel's where we were asked after 5 mins browsing if we needed any help, shown the trays we were interested in without needing to wait for attention and received exelent customer service with no humiliation involved!"