Cash Monkey Beeston 17 High Road, Beeston, Nottingham NG9 2JL

"My girlfriend gos here a lot at the moment with the cost of living going up we sometime struggle and to say at very minimum they take full advantage is a understatement my girlfriend is 4 weeks away from full term on a bad pregnancy and had to be rushed to hospital with that going on we genuinely forgot that we had to go in and pay for our item renewal £96 on the day we took it on was around half 4 nerly 5 so anyway next morning we rang up and told we are going to have to pay double so we’ve had to pay £192 instead of £96 I get they have there rules and stuff but surely to god it’s illegal to charge a extra full month for less then 24hours late won’t be using them again when we do get our items backs just think they could of handle it better and been a little more understanding anyways Monday morning I’m going to have a word with trading standards to see if what they did was even legal…"

"Sold me an iPhone for £900 and then it got blocked a few months later and they won't even refund me, what a disgrace of a company, typical dodgy pawn shop. The owner Andy even knew about my case and still did nothing and stopped replying to my messages."

"Everything was fine with the purchase stage it was nice and easy, however problems started happening with original purchase so I had to returned it, I got told it can be fixed so it was sent to another branch, took them about a week before telling me they needed some extra parts for it, another week goes by and I get told they can’t fix it so they will replace it (they haven’t told us this by themselves I had to chase them up each week to find this out), the replacement came without a box and without my original receipt as that was still with their repairs, we were patient with them even tho every time we were on the phone they say our regional manager didn’t do this or didn’t do that, or blame it on their high staff turnover… it has now been 2 months that this has been going on and I still have not received my original box nor the receipt back from their repair branch, I get no updates I have to call in myself and whenever I do I get told the same old story and that they will contact me back in 2-3 days when the box and receipt is there (which never happens). It is an absolutely terrible experience and all they have to do is collect a box with receipt in it and return it to me. Clearly there is no organisation within the system and they have no morals, I can’t believe they are still operating when they are so unreliable. When you make a promise at least keep it so your customers can be satisfied."

"Fantastic service. I took my tablet in at the weekend and the lady who survived me could not of been more helpful and nice unfortunately I did notsee her name as I would like to past this on to the her boss"

"Usually have a good experience here and have brought lots from here without a problem. Went in today and the man who served me made us feel very unwelcome. It took a while for us to be served despite there being only one other person in the shop. He stood on his a phone a while before asking to help us. The purchase made (a small jewellery item) was put in a large bag with no adequate wrapping no pouch or box/small bag. Overall very rude manner too. Shame as always found it so friendly. I’m not sure I will return unfortunately, after today’s experience."