Lisa Elliott Floral Design 1 Waterloo Street, Clifton, Bristol BS8 4BT

"I’m posting on my behalf of my elderly Mum who ordered some flowers as a surprise for my birthday. When it was apparent no flowers had been delivered, she contacted the florists to be told they had no record of an order and that she should contact the bank. The bank confirmed payment had been taken. My Mum called back the florists to be told Lisa Elliott had gone home for the day. They even accused her of placing the order with a different florist as they ‘run a tight ship’ and never forget an order! Bizarrely, some flowers were delivered to my address some time after the telephone call. Looking at the quality of the arrangement, I suspect this was done in haste. Disgraceful that nobody at the shop had the spine to admit a mistake had been made and tried to apportion blame to my Mum. My Mum has been left very upset by this as what was meant to be a birthday surprise has been tarnished by very poor customer service. We won’t be using again."

"Had flowers delivered for my partners birthday from the kids on Friday, they are absolutely beautiful and arrived in time. Thank you very much lisa"

"BEST. FLORIST. EVER My family and I have been using Lisa and her wonderful team for years and years. Flowers are the best way to celebrate the good times and provide some love in bad times and Lisa’s flowers are always of the highest quality. If you’re like me and you know nothing about flowers, Lisa and Holly are there to advice and help. I can’t wait to use Lisa for my wedding flowers this August!"

"I recommended Lisa Elliott to my Aunt who was looking to send my mum some flowers. My mum had just been in hospital for a serious operation for cancer treatment. I recommended the florist based on the Google reviews. However, we were really really disappointed with the bouquet that was sent through. My mum was so upset. The roses died within 24 hours! The water was really smelly, as if the flowers had been kicking around for a while. And most of the bouquet was padded out with cheap greenery. For 50 quid plus VAT it was extremely poor value for money. My mum complained on the Saturday morning and they offered to send some more on the Monday. She didn't want to wait that long. They did refund the money to my Aunt but it feels like they should have offered more to make amends, given how upsetting it was for everyone, and how much time is involved in complaining, the inconvenience etc."

"Ordered a bouquet of flowers at short notice over the phone for a wedding anniversary. Lisa had no input from me about what was required and I was very happy with her efforts when I got to see it. A beautiful bouquet, constructed with some different foliage, such as decorative cabbage, which really worked well. My photo does no justice to how lovely it looks. Thank you."