Solus Accident Repair Centres - Birmingham Unit 7 Trident Drive, Wednesbury WS10 7XB

"Solus did a brilliant job in repairing my car including coming to collect it, making it brand new and then delivering it back on a truck. They did an amazing job with the repairs, kept me aware at all stages via their app and even did a courtesy wash. Excellent communication and pleased with their over the top 5 star service. Thank you Solus esp my insurance Aviva for arranging everything."

"All the staff were helpful and friendly. Their service after my accident was amazing. Emma kept my informed of the progress of the repair, and went beyond what was called for to get the job done."

"My daughters car was returned with paint speckles all over the rear bumper. There was no painting to be done on the car, as it was only interior trim to be replaced. So we don't know where this came from. The trailer ramps were too steep for the car and long straight scores were left on the underside of the front valance. The other scores in photo are thanks to Sainsburys ramps."

"Collected our car nearly 3 months ago for a minor repair, then realised that they couldn't get the part! We have received our car back today with a temporary grille on it. It will have to go back when the part actually arrives in July and the car has got a lovely red dent and scuff mark on the passenger door. Thank you so much Solus for causing us more stress and inconvenience and for damaging our car even more whilst in your care. The replacement bumper has also not been fitted and aligned properly, so i would not recommend you to anyone. Awful service!"

"I got my car back from Solus Wednesbury on the 26/05/2021 whom are supposed to be a Mercedes approved repairer well how dissppointed i was with the replacement / repair finish to the n/s rear passenger door , rear bumper and sill cover moulding and the dirty state of the inside of my car which never was valeted and the damage caused refitting parts. I looked at the repair work and there were so many imperfections and poor repair finish all of which i mentioned to the driver and pointed out to him what was actually wrong with the repair work whom contacted Solus Wednesbury while still present at my home address explaining all the imperfections and badly fitted and damaged trim which he stated to me had been noted by the office while he was talking to yourselves but if i could also put it all down in writing it would help. I have for your convenience attached photos of what is wrong with the repair work of which i have below given a run down of for your attention. First of all the rear bumper with the boot lid open under the rubber seal running along the top of the bumper edge has jagged paint edges the same problem exists with the left side skirt sill moulding cover running along the top edge which you can see with both doors open. The n/s rear passenger door card has not been fitted correctly at all with a large gap all the way down to the point you can actually see the plastic trim plugs and also the door card along the edge has been damaged / marked. The n/s rear door has damage to it on the inside and the paintwork towards the bottom of the door card as well as the door card being damaged along with this the door is catching on something when you open it and there isn't a smooth pulling action as compared to all the other doors . The door handle itself is very stiff you can actually feel the door handle struggle to pull open almost feels like something is going to break. The n/s rear door when open on the right hand side of the door card on the actual door at the top and bottom has some sticky stuff what looks like glue of some sort. The rear seats and seatbelts are dirty covered with white powdery speckles all over them had car been cleaned in the first place then none of this would existed. I have attached 17 photos of all that i have raised above."