TUI Holiday Store 24 Tudor Square, West Bridgford, Nottingham NG2 6BT

"My husband and I had decided the time had come for us to have our first cruise experience. As this was a completely new experience for us, and with many options available we decided to make a visit to our local TUI store in West Bridgford. We were warmly greeted by Anna who was extremely knowledgeable and patient in answering all of our questions about cruising and how to maximise our experience. She talked us through upgrade options and methods of payments and explained how to book excursions and even gave us knowledge of the ports of call on our itinerary. We have since been back in store to use some vouchers towards our cruise and again Anna was extremely helpful. I would recommend a visit to this store for anyone in a similar situation if Anna's professionalism is anything to go by, your experience will be positive."

"My and my girlfriend visited the store today to book a holiday for both of our 22nd birthdays this summer. We were helped in store by Emma who was outstanding!!! She was extremely helpful and went above and beyond to find us a great deal and the perfect holiday which we are both really looking forward to thanks to her efforts and charisma. Additionally, Caroline, who works in the store as well, is also extremely friendly and welcoming. Both members of staff we talked to gave us amazing customer service and put a huge smile on both our faces. I would truly recommend anyone to visit this store to book their next holiday! Amazing 5 star service!!!"

"Came into TUI West Bridgford today and was greeted by the most lovely bunch of ladies who went out of their way to help us. We were unsure of where to go and the TUI ladies recommended loads of amazing places to suit our needs. We are 2 families with 3 children between us and wanted a holiday that would suit our children. The TUI ladies have found us an amazing deal in a TUI Blue hotel suitable for the kids. Thank you TUI Ladies you have been amazing especially Hannah."

"We are so grateful for the amazing service Georgina provided! We had a very large booking, and it was quite daunting to have it all sorted! Georgina came to our rescue for sure! All of the options and alternatives were clearly explained, and the patience she showed throughout all of this was commendable! She walked us through each of the hotels, their offers and looked at the best way we could get a good deal! Thank you so much, and we will definitely be coming in again. It really makes a difference having that conversation in person!"

"Amazing staff, sorted our holiday out so quickly & painlessly. Big shout out to Emma for her customer service, she definitely went the extra mile to ensure that we had a great holiday. Would recommend popping into the shop if you want a personal experience Thank you"