The Nottingham Centre for Transgender Health, 12 Broad Street, Nottingham NG1 3AL

"why is this service so underfunded, my trans daughter has been waiting 3 year so far. Can not leave the house for fears and no one understanding. We are in Birmingham why and how will we even get to Nottingham. Hoping she will get seen by the end of 2024 until then she remains hiding in the safety of her home."

"The people there are really nice, but actually getting any contact from them to begin with, is almost impossible. Currently have sent roughly 20 emails in a month, just simply asking what I should be doing, to no response at all. Just left in the dark"

"The actual clinicians are realy nice and helpful, but most of the time you are completely unable to see or contact them as the phone lines are always busy and nobody ever picks up the phone. Reception/admin forget to send letters, do not send emails or appointments out to patients. Currently on hold for half an hour as I am supposed to be having an online appointment today with the endochrine nurse but they have not sent me an invite to join the call. One of the letters I have been sent states it was typed on 5th September but not printed and sent to me until 1st November. Unacceptable service from administration team, especially for a service that is already so hard for people to access."

"I got referred about 4 years ago and heard nothing so I rang up today and got told that I was referred in 2021 and so it will be another year wait. I replied with so actually 3 and she said yes. I then said I might as well go black market and she had no worries about it. Considering grey market testosterone is a big issue among the community I find clinics to be welcoming the use of it with no worries on the effect that it might have considering it’s grey market and might not even be testogel. Disgusting. I now understand why the suicide rate of trans people is between 22% and 43% just in 2015. It’s people who run places like this that sign them to death in the first place. Killing people because they’re too lazy to actually help."

"I was referred here several years ago. At first it was fine, I was seen regularly, got my top surgery and hormones, but then the GIC just seemed to disappear around the time I was referred for a hysto. I had one video consult with them before I had some surgery, and then nothing. This was in 2019. I was told by my surgeon that the GIC would need to sort ouy blood tests for me to ensure my hormone levels were good, as I had stopped taking testosterone and my ovaries would be performing at half capacity, so it needed monitoring in case they shut down, which would mean needing to go on hormone treatment again, according to the surgeon. Nothing happened. I was told letters were sent out, but I never recieved a single one, nor did my GP, who refused to do blood tests without the GIC letters. I tried for the past few years to contact the GIC via emails, I sent letters, I left messages, I called them every week, but never heard from them. I feel utterly let down by the service, and feel like they just swept me under the rug. I now can't get my GP to run these blood tests, because he refuses unless the GIC say so. At this point I feel like it's negligence on the part of the GIC. I know they are busy, but this is madness and kind of unethical, because if you cannot get in contact with them, your treatment is forced to a standstill. I am now in a situation where I am still unsure about my gender, cannot get blood tests done to check my hormone levels and at this point I am giving up and just trying to accept the fact that nothing is going to happen and that my health might be at risk."