sk:n Nottingham Mansfield Road 395 Mansfield Road, Carrington, Nottingham NG5 2DL

"I have been going to this clinic a few times for salicylic skin peels. I have had 5 and one is still outstanding. I rang a few days ago for an appointment and the person I spoke to said my last one has been redeemed. I asked why but she said she didn’t know. She will get the clinic to call me. Has anyone called? No I also emailed them but no reply. Why is it difficult to get in touch with a customer? I’ve already paid for my treatment in advance. I’m really annoyed"

"I had a minor surgical procedure done by one of the dermatologists, which I was a little nervous about. Everyone at the clinic was very helpful and reassuring, both at the time and when I dropped in to ask an aftercare question a couple of days after. It all went as well as I could have hoped and I would be very happy to go back there for any other treatments in the future."

"I went in for removal of two moles. The procedure went really well and both the doctor and the assistant were kind and attentive. The only thing was that the initial suture removal appointment I was given was 11 days after the procedure, which was a bit excessive. However, I had some concerns which I addressed and I was seen earlier and had a separate appointment scheduled for the following day to get the stitches removed (because I had healed). Overall, I'm quite happy with the service and the care I received. Special thanks to Nina, who did a great job listening to my concerns and acting very quickly to help me out."

"I'm writing this review because I've ran out of patience with this clinic. I originally attended for a free consultation with Sarah and arranged a pulsed dye laser test patch for rosacea flushing/blushing. I was told I'd need to pay £180 for a consultation with one of the doctors as well as £50 for the test patch. I paid the consultation fee and went to the appointment only to be told they wouldn't do the test patch because they thought there was nothing wrong with me. As far i remember, they still have my £50 and I've tried for literally months to contact the clinic via phone and email. There was always something wrong with their phones but today I got through to someone who put me on hold, then hung up while I was on hold. I phoned back and she apologized and said the Nottingham clinic manager would phone me in 15 minutes. The call never came and I've had enough. This on my blacklist and I regard the organization as incompetent money grabbers. What annoys me the most is that this is the only clinic in the area with a pulsed dye laser (IPL is useless, I've multiple treatments elsewhere)"

"Popped in to ask a few questions about treatments, and had a very helpful conversation with reception. They were friendly and informative, and the reception was clean and welcoming. Also very understanding when I declined the treatment, without pressuring me to buy treatments I didn't want!"