Victoria Health Centre Glasshouse Street, Nottingham NG1 3LW

"I have visited several times Victoria Health Centre, to be treated by my GP. I have always received optimal care. Their support during the pandemic was remarkable. Special thanks to Dr. Elias and Dr Wheeler who have treated me with real empathy and honest care. The nurses of the centre have always been caring and professional. NHS should be proud and reward accordingly medical teams like this! Sometimes "thank you" it's not enough to express the gratitude of a citizen to a public health centre."

"Visited there today 24/08 to have a copper coil fitted. They ran a little later then my appointment time by about 10 minutes but once in Anne was great with the consultation before the procedure & during the fitting. Pete assisted and was also really professional. Both put me at ease and were efficient with the appointment from start to finish. Would recommend if you are considering have the coil fitted. I was refered by my GP."

"My personal experience has been great been going there a year and a half. However once 18 you need to make an appointment or you'll be turned away when it's walk ins Trying to make an appointment is literally so unhelpful the lady that answer the phone first time said she can't make an appointment because she's not a nurse told me me call back tomorrow at 9 am and I might get a chance to have a call with the nurse. I've been on hold for 15 minutes which felt like an hour. I'm unable to go to the walk ins because I'm 18 but also because I have work so it's difgivult to me to get there. However the ladies that give you the contraceptive treatment are a delight to be around they make you feel comfortable well the people that I have had anyway and one of my friends had a very uncomftable experience with ome of the ladies xx however in my experience so far I haven't experienced that just the appointment telephone call thing frustrated me abit but it was me overreacting not the ladies fault xx"

"Just went to have my contraceptive implant out (July 2022) and I was so impressed with the service. I had my doubts about going due to the high number of bad reviews and low star rating but my local GP had quoted a 10 week wait to have the implant out so I thought I’d try the health clinic as it’s 2 years overdue to come out. My initial call to book an appointment was answered within 30s and they gave me an appointment for 5 days later. They registered me quickly and easily over the phone - the man on the phone was very friendly, and I received a follow up phone call with a nice nurse only 2 hours later to confirm and ask questions about my health. The clinic was easy to find, they followed covid procedures well and the nurse even called me as I was signing in to confirm I was on my way. The receptionist was also friendly. They saw me earlier than my appointment as I was ten mins early and they were very prompt and punctual. The nurse was so kind and helpful. She called the doctor to check my outstanding medication was compatible with the local anaesthetic which only took a few mins, and they are both very understanding and professional. The nurse walked me through the whole procedure before starting and explained everything clearly and thoroughly, made polite small talk to distract me during the procedure and made sure I didn’t feel any pain or discomfort during. She also offered more anaesthetic if I needed it. Her instructions in regards to aftercare of the procedure were also helpful. 10/10 recommend going here, especially if your GP has a long wait time. I can’t speak for other people’s experiences but mine was great. Thank you Nottingham NHS doctors, nurses and receptionists for the great experience, and in particular the staff who helped me!"

"Normally have no problems with this place but am not happy with how my day went today. Had an appointment for an implant removal and got to the clinic and realised the lift was broke so called for help as I have a baby in a pushchair. Got told to leave pushchair in the doctors waiting room and carry my baby up and I asked how would would work as I'm having an implant removal and the lady assured me it would be fine and there are health care assistants who can help. So i waited for a while to be told by the doctor that they can not do it as I have the baby and I mentioned that the lady said it would be fine and they said no. So I've waited for no reason, left work early for an appointment for no reason, had to pay for parking for no reason. Re-booked my appointment to be told not to bring my baby with me next time ... so now got to suffer for another month with the problem that I have. So I am not happy at all and think they really need to communicate better."