Bupa Dental Care West Bridgford 29 Musters Road, West Bridgford, Nottingham NG2 7PQ

"After being a NHS patient at this practice for 20 I received a letter saying the will no longer treating NHS patients. I spoke to a practice manager about my options which was a monthly dental plan with a £10 admin fee to set it up or pay as you go but I was shocked when I was given the prices and the practice manager replied well we are at West Bridgford. I wouldn't recommend this practice unless you want to ripped off because the practice is West Bridgford."

"I worked here in the late 80s/90s when it was NHS. My career took off and I moved to Manchester. However I told my mum to go here. She needed new teeth, she was a proud women & took pride in her appearance. She called me & said they’re not listening to what I want. I don’t want big teeth etc. I said make sure u tell them on next visit as they are just in wax and can be changed. Next visit she said she couldn’t listen. Made her feel she was in the wrong and had no idea how her teeth should be!! When she got them they were horrendous, I traveled down and said I would come with her. As I said to the “rude” dentist. U see a patient every 6 months. The patient knows their mouth how the teeth should look as they look at it daily. U cannot change the size & position just cos u think it’s best. This is not my mum. They are far to big like horse teeth! The care and genuine passion of the staff had disappeared, it seemed all money Orientated, get them in and out. Yes the government have a lot to answer for but the rudeness the lack of empathy is down to the staff, private/nhs it doesn’t matter. That should always be the first thing from entering the surgery."

"Appalling levels of customer care, arrogant and rude receptionists, poor dental treatment. Has been impossible to get an NHS appointment for two years or so and now existing NHS patients must go private. Why pay more for the same shoddy treatment from the same unprofessional team? Go somewhere else!"

"When you have a life changing accident and loose your jaw teeth and most of the bones in your face and hospital discharges you after 2 years of restorative surgery into the care of your dentist for constant treatment, you are then told while sitting in the chair that you need so much work done as an emergency but they can't do it because this was in the middle of the first covid, then two and a half years later you're still waiting for an appointment and ring up for an emergency appointment because you can no longer eat bite and chew food . Only now you find out your dentist has gone totally private and kicked out all their NHS patients, it is absolutely disgusting and disgraceful when you can go nowhere else for help and cannot afford private treatment. Shame on them. And reading the replies from upset patients you can see the stock cut and pasted rely to them all. I'm waiting to see if I get the same reply which will show they don't care about their patients at all."

"Absolutely disgusted! Haven’t been able to get an appointment for my children in two years because of “Covid backlog” and now told that they are no longer seeing NHS patients so we’ve been effectively kicked out and no longer have a dentist!!! And to top it off, had to find this out myself by calling (yet again) to try and book an appointment. Thanks for the patient care (not)! A letter telling us would of been nice. Awful, just awful."