Carmen Services 381 Uxbridge Road, London W3 9SA

"I went to this place to wash my school blazer and jacket once i received them a few days ago they looked EXACTLY the same just wrapped in plastic I thought that maybe it was just me and it had been cleaned so now for a new school year, I thought I'd dry clean the blazer and came upon the google reviews and read that it's not only me who received the same clothes even though I paid for a service that's terrible"

"I have used Carmen for 3 years now and find them excellent. Clothes sent for dry cleaning are always beautifully treated and returned. If they find difficult stains they will often re-clean 2 or 3 times, at no extra cost, to remove them. They also came to my house recently and did a thorough clean of carpets, curtains and upholstery - all really well and thoroughly done."

"Please do not use this place as it is a waste of your money and the owner is highly aggressive. I had two dresses dry cleaned. I got them back in exactly the same condition so I queried this with the man who then shouted at me and said they had to be hand washed. I asked him to lower his voice as I had not shouted at him but had asked a question in a very calm way. He proceeded to shout at me to pay him which said I would, but that as a customer I have every right to say if I'm unhappy with a service. I paid after which he shouted at me further. I asked him if he owns the place and he said yes. If he explained to me in a friendly, calm manner that the stains couldn't be removed I wouldnt be so upset. I have never been shouted at like that in a shop where I'm a paying customer. Absolutely disgraceful. It is cheaper than places in Acton but its worth travelling a bit further and paying more for a friendly service."

"I have been a customer of this friendly, family run dry cleaning business for many years now. I have always been more than satisfied with the quality of the service provided and the reasonable cost. I consider the owner of the shop, Aliona, to be courteous and extremely thorough in her work. Before accepting any item for dry cleaning she checks the garment carefully and gives an honest appraisal as to whether or not it is suitable for dry cleaning and in fact, if she thinks that any risk of discolouration or damage etc is involved, she politely tells me to not go through with it and to take the clothing home until I can provide her with the correct information concerning the material. In addition to this service she also does alterations, at a fraction of what it would cost me elsewhere and again, I can find no fault here. For these reasons I have become a regular customer. I consider myself lucky to have the above shop, which is large, clean and with such a gracious, helpful and above all, professional couple, in my neighborhood."