Argos Castle Boulevard (Inside Sainsbury's) 11 Castle Bridge Road, Nottingham NG7 1GX

"Just been refused a refund on a product I purchased AN HOUR AGO that does NOT WORK. Horrid rude lady at the till dismissed me as soon as I said the word return - manager thinks he’s something special. DO NOT SHOP HERE"

"My experience today at this Argos Castle Boulevard (Inside Sainsbury's) Nottingham was absolutely appalling and disgraceful. I purchased a vacuum cleaner recently, the quality of suction and other issues was poor. Under The Consumer Rights Act it means any products purchased must be of satisfactory quality, fit for purpose and as described. Instead I was being challenged and my rights were infringed, as I was informed they will not refund, nor replace the item and only option was for me to contact the manufacture! or they will take the item and I will have to waite till a diagnostic by manufacturer. I was informed by both Drew the staff member and Dave the Manager. I was repeatedly being told by the staff member Drew and Store Manager Dave to contact the manufacture and that's all they will offer as a service. Despite having a valid receipt. Both staff representing Argos were dismissive and not willing to listen. I challenged both staff about my contract and their responsibility as a retailer, its not for me to approach the manufacturer, they refuted. Saying it was my job! Despite the item being under guarantee and warranty. Apparently this does not apply to vacuum cleaners! what utter nonsense. The manager Dave was insisting the item is not their responsibility, its down to the manufacturer. In addition when I asked for a replacement he said no replacement offered as its not deemed as a essential item. Staff had fobbed me off, I've never come across this level of unprofessionalism and disgraceful customer service before, usually the team are really helpful and kind, this time felt humiliated considering they were adamant in their opinion and I felt as a women they were asserting their authority and position of power to supress me. I had no choice but to leave the store, but was not going to be fobbed off, eventually ended up getting the refund!, as a consumer I would not rush to Argos for electrical items "check the small print" apparently I was meant to read this after my sales purchase item, clearly not informed prior to purchase that I have to contact the manufacturer of any issues even if something has a warranty and guarantee. This is how they fob off their customers and behave after sales. I asked to log my complaint at store and was told go online, I explained to the manager I have a choice to log my complaint via phone, in person and online, he said write a letter to us. I explained the way in which the staff member spoke to me was not courteous it was standoffish from the offset, no smile just grumpy and unpleasant. The manager did not respond at all to this, dismissing it completely. Absolutely appalling and overall poor level of Argos store experience."

"Argos isn't worth any money. It might be good to hear that u have around a half year to pay back, but I got two phones from there. Both of them stopped working very quickly. The first one was fine couple of weeks, I took care of it because I knew I had to pay for it. Suddenly after couple of weeks it just stop charging. I didn't give up, I just went to the place where they're fixing phones, I paid £35 to fix it.Well, after one week it starts all over again. The second phone I got. Everything was fine, till I left it in the garden for exactly 3 minutes. When I back I saw the black screen, and the phone never turned on again. Now I start thinking that those ,,new phones" are really the refurbished ones. And that's their secret."

"Great customer service. I took back a DVD drive as it was faulty, and had a 2 year manufacturer warranty, and was 19 months old. I did not have the original receipt, only credit card statement. I expected them to tell me to contact the manufacturer, but they traced the purchase on the system from the purchase date, then just swapped it for a new one. Very happy!"

"First time bought an A4 Laminator here and the staff is really friendly to help. Glad to know a shop around me and don't have to wait too long for your order. Hope would not get a bad experience next time as many negative reviews comment on what I saw."