Waitrose & Partners Saltash Avery Way, Saltash PL12 6LD

"Waitrose customer service has gone way down hill at this branch. Gone are the days when all staff can be relied on for a useful, friendly and helpful service. Such a shame."

"Shopped at Waitrose for nearly 40 years both in small and large stored across the country. Progressively, they have removed good quality branded products from their shelves and replaced with own branded products which are very much inferior and are also very poor value. More recently, the fruit and veg' selection has spiralled in quality and rocketed in price. Allied to this is the very poor stock control with empty shelves throughout the week. This problem is much worse at smaller stores like this one which are not embedded in large cities. I was always willing to pay more to shop at Waitrose but not any longer. The Waitrose brand is now completely indistinguishable from other supermarkets and is easily outstripped in quality and value for money by every other competitor. Very much trading on its reputation and its demise is shared by the same slow downward trend in profitability of the John Lewis group."

"Great small Waitrose supermarket. The only fly in the ointment is that every and I mean every single time we visit one or more people are abusing the baby/toddler parking. People I think forget or don't realise how difficult it can be to get a child in or out of a car seat. It's absolutely back breaking getting them in to modern child seats even if they are the ones that rotate. Rant over."

"Amazing. Clean and very friendly. Lady on the check out bought me a bunch of flowers because I had been very sick and was in a wheelchair ... I was so touched by her kindness."

"Great place here, top quality meat, fruit and vegetables. Staff are polite and helpful, and you get a free cup of tea too. Try Cote de beof, Hereford rib beef from here, it's very tender and tastes out of this world"