The Restaurant Hub, Wolverhampton Raglan Street, Wolverhampton WV3 0ST

"Appalling is sadly the only word for our experience. After an early morning hospital appointment we thought we'd try this venue. Greeted with "we can't do hot drinks yet we've got no milk". Ordered 2 breakfasts at 08:24 with 2 decaff tea. The tea plus cutlery arrived but by 09:05 we still hadn't seen our breakfasts but another customer who came in well after us had so I checked with the staff. Apparently a "system error" meant our order had not left the counter where we had ordered it. 2 breakfasts finally arrived just SHORT of an hour after our receipt time. Plates were barely warm and most of the food was cold. Complained once we could get attention from the staff and although originally offered a refund this was rescinded by the manager " because the food had been eaten". We had to eat as we were running out of time. The manager sent a message to say if we left our details we could have a complimentary breakfast each next time. THERE WILL NOT BE A NEXT TIME!"

"Came here for Slim Chickens a few weeks ago. They didn't accept Slim Chickens vouchers off app so bear that in mind. But the service was brilliant. We went around 6pm. It wasn't too busy but busy enough. Got served after a few minutes, ordered what we wanted. Were advised coffee machine was broken. Ordered and had tea instead to drink and Fanta. Food came out in about 5 or 10 minutes to the table which was brill. Told them the tea pot was leaking everywhere and she said it's happened often and brought over the better tea pots they had. Excellent customer service. Food was lovely. Would definitely come back."

"Ordered the bacon & cheese GBK burger with skinny fries and the slim chicken tenders. Waited 40 minutes for food although the restaurant was not busy. The burger came out followed shortly after by the fries and then a few minutes later by the tenders. The burger came out with bacon and cheese on but no sauce or pickles. The bun was charred which left an overwhelming taste of charcoal in my mouth. Luckily my son had honey bbq sauce from slim chickens which helped salvage the burger.The fries were not very appetising, overall not a patch on the food Ive had at any other GBK and it does not deserve their branding. I won’t be returning. I did show my burger to the lady who served me who confirmed it should have sauce etc on top and requested she take it up with the chef but received no feedback from any staff before I left."

"Was very excited for slim chickens to open in my home town (Wolverhampton) as I visit the restaurant in cannock and Birmingham. However when I’ve ordered my food today this is exactly how it came to me. I am very disappointed. It looks like I’ve been given leftovers. Would not recommend this restaurant."