West Norwood Health and Leisure Centre 25 Devane Way, London SE27 0DF

"I joined here to use the gym as the shambles that is crystal palace rumbles on, the staff at crystal palace are not interested only on speaking to the girls, im not joking either, always the same big guys there hogging the free weight area, At norwood it is much smaller but better equipped but when machines are down they are for weeks on end, the pool is still closed which is annoying as I pay a tenner more to go here than crystal palace. But I will say the staff are more friendly and care about working there apart from one rude girl on the entry area who appears to have a right attitude problem if you ask a question, she needs to get lost personally."

"I'm making a complaint on behalf of my client. She's a wheelchair users and normally go for swimming twice a week. However the overhead hoist has been out of service more than a year now. Each time they are saying its going to be fix, but nothing. So my client doesn't have access because of the overhead hoist"

"This place has mediocre facility’s at best, and the manager “Jorge” is a rude and ville “man” with horrendous customer service. I tried to change my gym membership over from Brixton to west Norwood and in the process they cancelled my membership and then explained they can’t transfer it over- obviously the most ridiculous thing to have done but they apologised and said if I come to the desk when I want to enter the gym and explain I will be allowed in and at the end of the month I will get a separate membership to the WN gym. All sounds great but every-time tried to enter the gym I was treated like some sort of trespasser by Jorge the manager, always asking me to scan something on the app that I don’t have (because they deleted my membership by mistake) and asking me to explain again and again and again the situation, I don’t believe he couldn’t remember I believe he was just being difficult. The last time I was asked to scan a card I don’t have etc I explained the the lady that I’m getting really tired of having to spend 10min explaining at the desk every day that I can’t scan a card and I don’t have a membership (because you deleted it without my permission) the “manager” Jorge came pacing round the corner and told me to go back to Brixton gym and that I need to “get over it” he was absolutely disgusting, he even pulled his name tag off his crumb covered fleece and told me to complain about him and he don’t care. I have never been spoken to like that by anyone let alone someone in a customer service position. I went to the gym after the incident and shortly left because I was so upset, his colleague who witnessed his behaviour explained that she was appalled and surprised (not in those words). This person has a major insuperiority complex, he was very jumped up and looked very desperate for an argument, nothing he said actually lined up with what had happened he clearly was not across the situation like the manager should have been otherwise he would have not reacted the way he did."

"This gym used to be very good. The pool closed in September 2022 and there is no evidence of repairs (there is a roof problem) or date of reopening. Many of the gym machines are out of order and have been for months. So sad to see what was a very good community and gym become run down. The staff and locals deserve better!!"

"My complaint is about accessiblity as a disabled person with a parking blue badge. I visited the centre on the 24 August 2022 at 8.20pm to use the gym facility. This particular centre uses a barrier which they have control over for the blue badge parking area. I buzzed the bell for the front-of-house staff member to open the barrier to allow me access. I was waiting at the barrier for around 3minutes waiting for a response. Which there was no response. I then took myself to the reception area and no one was at the reception area. I knocked the office door and there was no response. I went upstairs to the gym area to see if I could find a member of staff. Which a assistant greeted me. I explained I need to get my car into the parking area. He said his manager will have to do this, so he brought me near the pool side area which the manager was as an acting lifeguard as there was a aqua aerobic class. I asked the assistant would it be possible for me to speak to the manager which he tried to negotiate with the manager. But the manager said he couldn't talk to me as he can't leave as a swimming pool area is being used, which is fair. What I don't understand is why does the leisure centre and gym close at 9pm and no one is available to let me drive into a parking space designated for disabled people such as myself at 8.20 pm as part of the opening times of the leisure centre. Isn't this a problem with understaffing and lack of diversity due to accessibility. Now this is not the first time I have had issues with staff and meaning the reception area and allowing me in the parking area. I am very happy to show evidence of my blue badge just show I am eligible for parking. Also if the leisure centre is open until a certain time, the reception should be manned simply due to safety of customers."