Roko Health Club Chiswick Bridge Hartington Road, London W4 3UH

"Very disappointing experience on a trial day! Since I felt very uncomfortable from the beginning based on the bad vibe from the staff members. As I left reception, heading into the changing room, some of them, including the guy working at the bar, presuming I couldn't hear them, but unfortunately for them my friend (who's a member) was walking in at the same time, he overheard them talking about me, judging me based on my appearance! Which was really disappointing, as you'd expect staff to encourage and motivate you, instead of judge and criticise people. This is very dangerous, to somebody who's of a fragile mindset and vulnerable. Certainly! Mick taking from staff, when their job suppose to be the opposite. is ridiculous as I went there wanting to change my life, for the better and left feeling even less confident then I was before. Very bad experience also because of the price which is higher of most of other gym, you'd expect the staff to be trained for providing superior and high quality service, which was not the case. I would never suggest to anyone I know to become a member of this gym, not only for my experience but also for the lack of value of the money you'll be paying. I'm so sorry about this, because I'd really liked the set up of the gym the spa and the swimming pool. I would have been a new member, if it wasn't for the bad behaviour of the staff members, which I assume is probably something they do on regular basis."

"I trained at the gym for around 2 years, as did my partner. Generally speaking the gym is fine. A pretty straight-forward commercial gym. It is quiet most of the time, which makes it (mostly) easy to access kit, get in and do your session. There were a few few times where I'd end up cleaning up after personal trainers who would leave barbells, racks and pads scattered, seemingly too "busy" with their clients. The frequent weekend PT training sessions should seriously be re-considered, too. Many weekends a crowd of 10-20 PT's in training would descend on the gym and make whole areas of kit inaccessible. At best, they'd only be there for half an hour, but the teaching sessions could be running for hours on end. Not good. The main reason I'm leaving the review—is as others point out here—due to the authoritarian stance on cancellation periods for contracts. My partner and I relocated at fairly short notice, and were not able to give the full 3 month notice period. The response from Roko: "I’m sure you can agree it isn’t fair for me to waive your notice period, but not others. The terms are there to ensure all members are treated fairly. Please do feel free to write you honest opinion online". Let's be clear, Roko. This policy does not—and never did—exist to serve your customers. As per the membership terms, Roko it seems would not hesitate to "refer a debt on your membership to a third party company". Reluctantly we did pay up to avoid the bailiffs being sent. This does mean Roko has grabbed £600 from us for services that we did not, and could not use. A sad end to what otherwise was mostly a positive experience. Rethink this policy, Roko. I can only imagine this one review alone will cost you more than £600 in lost future members. I could be here leaving a 3, maybe 4 star review, and wishing your business well. Instead... here we are. So, as promised, Roko here is my review."

"I have been a member at Roko Health Club for circa 10 years. The reception staff are very friendly and a credit to the club. The gym is a nice place to workout and the pool offers a relaxing space to switch off. I would say the most important aspect of the club is the members and staff. I can honestly say you will meet this nicest people and make friends for life. I’m very sad to be leaving the club due to relocating and wish everyone the best for the future."

"I have been a member of this club for a very long time and I must say I am extremely satisfied with the way things are handled at this club.They have amazing friendly staff who are always looking out for the members best interest. From the moment you step inside the building you are treated as family member with warm smiles and positive attitudes. The manager is amazing, the sales team are brilliant and the receptionist are superior beings. The equipment is all modern and very easy to use. I would highly recommend anyone looking to sign up to a health centre that this is the place to be!"

"The club is great as a family club, kids can swim and use some gym equipment. Price's are reasonable. Staff are very welcoming. Some of the weight training equipment could be upgraded and some things added. But overall I think it's a great health club."