Newham Leisure Centre 281 Prince Regent Lane, London E13 8SD

"Customer service is horrendous in this gym, communication skills are very poor and not very welcoming. I went to join and the miserable asian lady at the reception told me to go inside and have a look at the gym, had a look around and on my way out I got stuck as a card is required to exit lol and had to wait a few minutes until a gym member came in. Back in reception I had a few more questions to ask but noticed two customer service representatives were serving one customer and were ignoring me so I decided to leave. Judging from the reviews here I'm glad I didn't join this gym. Not to mentikn the gym was generally uninspiring, dark and gunky."

"I decided to join as they advertised having a boxing bag. After arriving one day 1, I noticed that the bag was missing. When I asked the gym guy about it, he said, I don't know when it will be back. I expected better customer service and atleast a bit more info. How long do they expect me to pay a membership when I can't do the very thing I joined for? I decided to cancel and now they want to charge me another months fees. The black woman at reception must be racist as she appears to ignore white people and instead spends large amounts of time chatting to her friends, while you stand there waiting. Bad attitude all round. I literally cannot stand this place. It should be shut down."

"Okay gym equipment. But the £30 price tag is not worth it. What’s the point when you can’t get all the classes, only those before 4pm. People have work until 6/7. Very fustrating. Better gyms out there"

"Every week swimming at Newham leisure centre. Swimming staffs are friendly and lovely. Enough parking staff for everyone. However, Newham is not always clean. Changing room is most times dirty, have to call management on few occasion to get the place cleaned. Also depending on where your child is swimming, you may not get a view and have to stand by the pool to see them! Either way, my children enjoy going swimming here."

"There is no slot booking system or slot availability on every Friday as we are keep trying to do it for past few moths as there is no availability after 5 pm and no slot is available over there. We spoke to manager last time and she advised it has go through online only but there is no availability for past few months and we understand that it’s been simply disabled form their inside official site as they don’t want open it for public. I believe the central management should take initiative for it unless they don’t want take care of local people heath and physical improvements."