Bannatyne Health Club Chingford 2 Morrison Avenue, London E4 8SA

"Awful. It's like an old school swimming pool that was last re decorated in the 80s the pool is tiny. The spa has cracked tiles. The steem room smelt really bad, as did the toilets. My massage was the worst I have ever had, there was no pressure, even though I asked for firm pressure, she even left the room. I paid for 40 minutes back, head and foot massage and was out of the room within 30 minutes. They don't have any vegan food on offer in the cafe there is black mould growing in the shower."

"I had a really great spa experience . Although I initially struggled booking online, I called reception and the lady managed to resolve my issue and was extremely kind and helpful. The ladies doing the massage and facial are lovely and the Elemis products they use smell and feel amazing. Will definitely book again"

"Really tired place, needs a refurb. Went for a spa day and at best you could spend 3 hours there (including treatments). More of a gym with massage rooms as opposed to a spa. Mould on the ceilings in the changing room, so much scum in the jacuzzi you can’t even see your knees when sitting and had tiles missing. The relaxation room was nice but cold and massage itself was average at best. Staff seemed nice enough but not forthcoming with information about what was where but gave answers if asked. Did not use gym so cannot comment on that. Would not return nor recommend until it has been upgraded. Cleaner was sat on her phone in the changing room the whole time I was showering/ dressing, not cleaning at all which explained a lot. This is to all Bannatynes but paying to hire a towel when you’ve spent £100+ on a spa day is a joke!"

"Very poor gym, avoid joining at all cost. This is a gym where the cable machines have been broken for months, lift broken for months. Spa facilities full of fungus"

"My Wife and I joined here a couple of months ago. We are both keen swimmers and this gym has a 25 metre pool. That's not too deep. We have been quite a lot recently and it really suit ours needs. This is an excellent gym and pool. The only downside was the pool has recently been closed because someone broke a glass container poolside. Not Bannatyne's fault but disappointing to have to go elsewhere to swim. We can't wait to get back there."