Ernest Jones West Thurrock, Grays RM20 2ZH

"Gemma was fabulous she provided us with excellent service so helpful and friendly and so are the other staff. Very knowledgeable about their breitling watches x"

"Very helpful. Gemma and Dawn were really helpful. Walked out with a watch I've been wanting for ages!"

"Went to Lakeside today to by my son a watch for his 18th birthday went in looked arround staff to busy talking to make any attempt to serve us ... we went out side only to be followed by a member of staff that asked us if they could be of any help explained the situation and to my amazement we received we received a customer service that was second to none... thank you alll so much for the service we received"

"Absolutely amazing service received. Dealt with Dawn and Lynda, not only did they source a watch from manchester in less than 24 hours. I was kept up to date at every stage. Absolutle pleasure to deal with and would highly recommend this store, best service by far. Thanks again."

"My experience here has not been great considering I am recently engaged and I wish my partner never bought the rings from here. The staff told him that he had 30 days to return / exchange the ring if there was any issues. We had both returned as I wasn’t happy with a engagement and band set and the diamond placements. Because I had worn the engagement for a matter of a hour or two once engaged, to have a feel for it, decide if I like it (the usual things you consider once being handed a ring - then it’s been in its box since) that I couldn’t exchange the ring anymore because it’s been worn. I was told in a patronising way “the ring must be unworn” …. How do they expect engagement rings to not be worn? They made me feel so awful I ended up crying in the store. They offered to order in a few new sets of my size to compare them and change the wedding band if need be. They kept asking what the issue was when I told them 100 times. They made me feel not understood when I’m the one not happy and wanted everything to be perfect. A lady phoned me to say the new sets have arrived in store and again, patronising way said “this is to change the wedding band only”. So I said to my partner to tell them we aren’t going to bother coming back. I don’t want to change my engagement ring. My issue with them is more they keep harping on the fact I can’t exchange the engagement ring from the set. I don’t want to change it, but if I had to, they’re saying I can’t because I’ve tried it on, which doesn’t exactly make me feel good or leave us with any positive outcome if I’m not happy? I wanted to just make sure everything looked perfect and if it didn’t because of the engagement ring, they should change it as we are within 30 days. They even tried fobbing us off saying it can be an eternity ring. If I wanted an eternity ring we’d buy one. My feelings just weren’t considered when we had stuck to the return/exchange rules given. They just made me feel really worthless. I wouldn’t recommend getting jewellery here, especially for an engagement."