Susannah Lovis Jewellers 50 Burlington Arcade, London W1J 0QH

"I brought my sapphire diamond ring here for repair. After dropping off the ring, there was a miscommunication and my ring was never dispatched for repair at the time it should have been. Susannah Lovis worked quickly to remedy the error, got my ring to me just a few days after the error was found, and kindly offered a compensatory discount for the inconvenience. Overall, I am impressed with the quality of the repair and pleased with the customer service."

"On first introductions to Susannah and her team I did not know what to expect or the process in which to begin the composing of an engagement ring. I was immediately put at ease and talked through the very basics of "the diamond", from sourcing to the 4 C's. The experience alone was great fun, and being able to present my other half with the ring composed by myself and Susannah's amazing attention to detail was the icing on the cake. (she said yes btw.) I'm very grateful to have met the Susannah Lovis team!"

"It was a very efficient service. A quick response. A very quick and reliable delivery. A very nice correspondence. I am more than satisfied with the purchase, the product was even better than I expected in perfect condition with its original Box and on top beautifully gift wrapped and a personal Card and Invoice. Thank you Susannah Lovis and Team!"

"The front of house could not have been more helpful. I needed a Cartier watch for my daughter's 21st birthday. The stock they had was in mint condition, serviced and ready to go. I ended up buying a set of gold cufflinks at the same time which were just what I'd been looking for. All in all a great service. I love great little independent shops and this is definitely one."

"Fantastic service and range. Richard was very kind to me as I originally made a mistake in my order and he was so gracious in quickly rectifying and helping me. The item in question was perfect and as described. Will definitely buy from again."