Tiffany & Co. Ariel Way, London W12 7GQ

"I was with the rudest shop assistant ever recommended to check internet before going to shop in premises, further more the person I went has an accent and the assistant was teaching both of us English and how to pronounce words on her way during all the conversation(did not get upset but surprised)... Loosing not one but two customers in one go, great way of customer service, English lessons free of charge and advice of how to buy, what a deal or ordeal."

"Booked an appointment to try on wedding rings in advance, went in and had to get the attention of a sales person myself who then said oh just wait over there I'm just going to see if this other couple has been seen.. Bearing in mind we booked an appointment. She then made multiple rude comments throughout the appointment, saying 'some of us are blessed with long fingers and some of us aren't' when I said I didn't like how 3 rings looked on my finger. I actually have long fingers which is the irony haha. I didn't even want 3, I wanted 2 but she was trying to oversell in a really obvious and obnoxious way that just put us off completely. She said I could get one as an infinity band for 'first baby' which is a bit of an assumption in this day and age, I just thought no need for most of the comments she made. She was an elderly blonde lady called Kirsty or Kristen I don't remember as she never introduced herself just gave a card..and I have seen some other negative comments about her on here so maybe look into this. We would definitely expect a better service for the price. We also saw a couple next to us presumably who had booked an appointment were drinking champagne so am wondering why they thought they deserved it and not us even offered? I suppose she thought I was getting ready for 'first baby' haha. Won't be going back and certainly won't be purchasing our rings from there when you can get better service and better prices from other shops in Westfield."

"Very rude staff this evening, unlike previous experiences. But with this price tag one time is enough. I’m certainly not visiting this store again, there’s other options in London."

"Hardly any staff on shop floor which meant a long wait. When I was eventually seen they couldn’t find my details and handed me their tablet to go through all of their client database to find myself (I could see all of their customer details). Waited 45 mins to be told I had to pay £150 to fix Pearl studs that had broken due to poor quality. Absolutely outrageous - will never shop there again"

"You walk in and wait for 20 minutes only to chase yourself a sales assistant for them to tell you there is waiting list…..6 sales assistants doing nothing and 2 clients on the whole floor. Despite being a long term customers, the attitude and atmosphere of the store makes Tiffany seem as tacky. What a she that the shop has fallen."