Pet-a-pawter 166B High Road, Loughton IG10 1DN

"Super happy with our first visit. Finally we've found a groomer who does a really nice job. Ladies were so helpful and fitted us in quite quickly"

"I have bought my dog Henry to Pet-a- Pawter for well over a year now on a Monthly basis. I would highly recommend this groomers to anyone, it’s the best groomers in the local area.. The ladies are always patient, professional and caring and I am always delighted with the way they handle Henry as he hates having a bath. The prices are reasonable considering the hard work involved in grooming a dog and he smells and looks like a prince when I pick him up.. I can’t imagine ever going to any other groomers and can’t recommend them enough. Thank you Pet-a-Pawter"

"Extremely un professional. Took my 6 month old cockapoo here for his first groom. We had a chat beforehand where I expressed that they could do as much or as little as they think he can take. I was very clear that I just wanted him to have a positive experience and not to rush a full groom if they beleived it was not possible. When I picked him up they had given him a full groom, and had a go at me saying that I shouldn’t have asked them to do so with such little time. Again I didn’t ask them to give him a full groom. They then said he was awful tried to bite them etc. I was mortified. They lectured me on being an irresponsible dog owner and talked down to me being very confrontational and condescending. He came back traumatised acting like a totally different dog. For his next groom I took him somewhere else and the feedback from them was the complete opposite. Said he was a lovely behaved dog. He now loves going to his new groomers, but still cowers when he walks past pet a pawter. I do not trust that they treated my dog well and the way they spoke to me afterwards was disgusting. Would never reccomend going here."

"Just one of the many bald patches on Lola, very disappointed, bald patches, bits missed, ears not cleaned, all the razor cuts are very prominent, no blending. Won’t be using this place again"

"We wanted to buy a harness for our puppy which would last him a few months and wouldn’t be too small after just a few weeks as he’s growing. Having looked for an advice we were recommended a harness and promised that it would last. It lasted a few weeks before our outgrew the harness. When we came back with a complaint asking for a discount when buying another one. The service we got was absolutely unprofessional and they were doubting the breed of our dog. We got no apology whatsoever. Absolutely unprofessional service. We don’t recommend this shop and we’re never coming back again."