Merry Maids of Leicester 9 Littleton Street, Leicester LE4 0BP

"Unreliable and poor service - would not recommend - I booked an end of tenancy deep clean and the ladies did not turn up. I had to contact them to be told they were short staffed and had to cancel, 45 minutes after they were due to come. Understandable but I would have appreciated being told. - They turned up the next day 40 minutes late which was inconvenient with work scheduling. - The ladies left within 2 hours and had not attempted multiple areas such as inside the cupboards, drawers, fridge and the bathroom floor still had hair/ dirt on it - these were easily rectified by myself and so they clearly had just not attempted these areas. - The contract states if you were unhappy with the service they will rearrange and I was told by Anne on the phone that they would come the next day. I did not hear from her and when I called her she said they were not coming out as the cleaners had said the flat was in too much of a state - even though when I spoke to them mid clean they assured me it was all okay and they were able to do the job. It seemed like a bad excuse given I was able to clean it myself, especially given Anne had not seen the flat herself to make the judgement. - Anne was very rude and dismissive on the phone, and did not apologise for cancelling last minute and not informing me, ladies arriving late the second day or the inadequate service. She even hung up the phone abruptly. They breached the contract and were very rude about it. - I sadly lost £285 (given before the clean) for an inadequate service and a lot of hassle/stress/ work for myself - I should have listened to previous reviews about deep cleans and also about rudeness as this seems to be a recurring pattern. - I would have considered merry maids for maintenance cleaning for my next property but I definitely will not now."

"Upsetting telephone manor. The lady I spoke to on the phone reduced me to tears in minutes, I was only phoning for a quote. I'm not very familiar with how pricing etc works when it comes to this type of service, so I had to ask some questions that may seem a bit obvious to others... I can only speculate that the woman on the phone thought I was stupid and wasting her time, from her rude, abrupt responses. I was taken aback and confused at how I was spoken to. Very unkind, belittling and unprofessional."

"The house looks so much better after having some TLC from Lesley and Ellie. They did a marvellous job and I am really pleased. I had only booked the clean a few days beforehand. Anne very kindly managed to slot me in - thank you everyone!"

"We had Sam, Jodie and Tanya over to clean our house and were amazed not only by their politeness and professionalism - but also the cleaning job that they did! We booked an "end of tenancy clean" and the house was definitely the cleanest it's been since we lived there. I wouldn't want to use anyone but Merry Maids next time we need a cleaning job done - thank you ladies! :)"

"Sam and Becky from Merry Maids did an excellent job in my house. They were friendly, efficient and very focussed on the cleaning schedule previously agreed with Ann. I highly recommend Merry Maids. Jan Brown, Thurnby"