Crystals
15 Castle Arcade, Cardiff CF10 1BU, United Kingdom
About the Business
Welcome to Crystals, Cardiff's premier destination for exquisite jewelry and crystals. Our establishment is located at 15 Castle Arcade, in the heart of the city, and is a must-visit point of interest for locals and tourists alike.
At Crystals, we have an extensive selection of jewelry, ranging from classic to contemporary designs. Our collection includes rings, necklaces, bracelets, and earrings, made from high-quality materials such as gold, silver, platinum, and diamonds. We also offer custom-made jewelry, where our experienced team of designers can help turn your vision into a reality. Our bespoke service is perfect for those looking for something unique and meaningful.
In addition to our jewelry collection, we are also known for our exceptional range of crystals. From amethyst to quartz, we have a vast selection of crystals, each with their own unique properties and healing benefits. Our expert staff can guide you in choosing the right crystal for your needs, making sure that you get the maximum benefit from them.
At Crystals, we pride ourselves on providing exceptional customer service. Our staff is knowledgeable and experienced, and will go above and beyond to ensure that you have a memorable shopping experience. Whether you are looking for a special piece of jewelry or wanting to learn more about the benefits of crystals, we are here to help.
So come and visit us at Crystals, and discover the magic and beauty of our jewelry and crystals. We are open seven days a week and look forward to welcoming you to our store.
Photos
Contacts
15 Castle Arcade, Cardiff CF10 1BU, United Kingdom
Hours open
Monday:
09:30 - 17:30
Tuesday:
09:30 - 17:30
Wednesday:
09:30 - 17:30
Thursday:
09:30 - 17:30
Friday:
09:30 - 17:30
Saturday:
09:30 - 17:30
Sunday:
10:30 - 16:30
Reviews
"I came to this store today with the idea of buying my friend some crystals for her birthday. I explained to the wonderful lady behind the counter what my friend was like and where she is aiming to go in life and I was given some amazing advise. I'm so sorry I didn't catch the lady's name but she has blue hair and was so knowledgeable, and knew exactly what I needed. The crystals are perfect and the service I received was outstanding. Thank you!"
"Absolutely love this crystal shop,always so welcoming when I step in I’m constantly in here and always get some beautiful pieces.The staff always give information about the crystals x"
"I walked into this shop in Cardiff today with my daughter. My daughter dragged me all around town looking for this shop she desperately wanted to show me. When we arrived at the shop we looked in the window and noticed the shop was empty. I opened the front door and politely asked the lady on the front desk was it okay to come in and have a look. She said yes but hand sanitise your hands. Which my daughter and I did. Soon after a another customer just casulay walked in the shop I noticed she was not asked to hand sanitise her hands and I didn't see her do so either. I seen an object on the shelf cost around £12.50 I picked to evaluate the weight the feel. I was told by the lady on the front desk In a patronising way. Hey lovely please do not touch the items on display. Bearing in mind there is no display in the shop telling you this. I put it back and appoligised as I didn't know and had clearly offended the lady. My daughter wanted to purchase a wand from from the glass cabinet which was locked. My daughter must of been standing in the way of the cabinet and she was told to move aside as the door opens this way, again in a manner that was patronising. My daughter asked for some crystals in a pot which were on display, she did not touch them as she was aware I recently been told off for touching the items on display. Th lady said you it's okay darling you can just grab those. My daughter then picked what she desired picking up and putting back as she was wanting the best looking crystals. We then paid and the lady wrapped up the crystals and off we went. My experience shopping here was not that great. I feel as tho we were judged and didn't feel welcome."
"Really bad customer service. I hate leaving negative reviews but feel I have to. I came in probably about 6 weeks ago maybe & saw a ring that I wanted to go with my wedding ring. My size wasn't in store, so the assistant told me that she'd be in the following day & would ask the jeweller upstairs if it could be made a size bigger, or if not she'd see if another branch had it in stock, or she'd get it made for me. This didn't happen. It actually took over a fortnight for anything to be actioned. Despite numerous phone calls from me and visits by me to the shop NOTHING promised to me happened, and despite me being promised that they'd ring me to tell me what was happening I didn't receive a single phone call. NOT ONCE. My wedding was yesterday & I never heard a thing. Out of desperation I had to rush out & buy a fake ring for photos. I'm so disappointed and would NEVER recommend the store to anyone. THIS WAS FOR MY WEDDING & YOU KNEW THE DATE. IF YOU COULDN'T FULFIL THE ORDER YOU SHOULD HAVE HAD THE COURTESY TO TELL ME! Just terrible. Thanks for nothing."
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