DRAGON TAXIS CARDIFF Cardiff CF24 5SD

"Hired a Dragon Taxi by phone the receptionist was polite and helpful. She took my details swiftly. She then sent me details of my driver and his car plus the details of my journey and time. The Taxi driver arrived on time at 10.10am and the Driver was very courteous and drove well. I would recommend this Taxi to my friends and family. Thank you Dragon Taxis. Wonderful service."

"Fantastic service. They were willing to come out to Talbot green to pick us up which capital had refused to do! Driver arrived early and was happy to wait whilst we got ready to leave a family party and the fare was very reasonable considering the distance back to Cardiff I would highly recommend them from booking to drop off an efficient and polite service."

"Absolutely useless booked 24 hours in advance and made to wait over 30 minutes in the cold with no explanation. Rang three times with the operator saying we are now a priority. Disgusting behaviour. Never again. The driver argued with us about the drop that we had been charged for already. Wouldn’t take our word for the prepaid appointment. Never have I been so let down by a company. None of the reasons for punctuality are stated when you book. Additionally I believe that they are breaching trading standards as they charge more money than they state on their payment page. £3.00 is charged above the price stated on the website without an explanation or chance to decline. We were made to wait 40 minutes longer than my booking explicitly stated despite paying upfront. Be warned booking in advance means absolutely nothing. Two couples got picked up from another company prior to us having rang within the hour. A note, this is not a review of the person who picked us up eventually. He was well mannered and a good driver.. I really want answers as to why dragon taxis think it’s acceptable to make people wait vulnerably outside whilst competitors are able to respond within 15 minutes despite overcharging their agreed price on their own website. Trading standards need to investigate this company and a replica of this message is being forwarded to them as a result of the horrendous services provided. Operators are in no way trained in their customer services to deal with such circumstances and whoever is in charge of the call centre and management of the application booking system needs sacking. Take a long good look at yourselves, you have one job and you utterly failed to deliver on that one simplistic process. You have no right to overcharge your customers through Apple Pay despite saying it’s going to cost £3.00 chowder than advertised on your payment page. Trust me you’d have had cursing in this comment if I didn’t know it would be blocked from others view as a result. Never again will I trust in dragon f’ing taxis."

"We arrived at Sophia Gardens by coach today expecting to see cabs available. As there weren't any, we contacted Dragon. Very efficient service with response acknowledging booking , followed by information about taxi. The taxi arrived well within the 7 minutes quoted . Our driver was very friendly. A great service. Thank You."

"Visiting Cardiff with friends. Phoned up from cafe we were in and taxi was with us within 5 minutes. Very, very impressed. The driver was so very helpful and courteous with a lovely smile on his face. He got us to Cardiff Train Station and we were all very comfortable with his driving. Excellent service all round."