Woodham Lane Vets 317 Woodham Lane, New Haw, Addlestone KT15 3PB

"Horrible vet practice, with really uneducated vets. I was looking for a good, local based vets, because my cat doesn't like travelling. I've never seen such an unprofessional place with a complete lack of knowledge. They diagnosed my cat with a constipation, downplaying need of a proper scan. They don't even have a professional scans in this place. Cat had a late stage of peritonitis and had to go through an emergency surgery in one of the London's clinic. Luckily he has survived, but only because I acted quick and didn't listen to Woodham vets advice. Anyway I would avoid this place, unless you need some basic procedures done only."

"Our Sphynx, Diesel, a 5 month old neutered male, was diagnosed with cat flu and conjunctivitis. The vet prescribed antibiotics and eye drops for 7 days, however the infection cleared up for a few days, then flared up again, so back we went for round two, same story. Went back round three when kitty had made a turn for the worst and the eye infection turned into an upper respiratory infection and kitty was lethargic with inflamed gums and excessive drooling. This time, vet did PCR test which cost £319 pounds, but hey, it’s our baby we’re taking about, so we swipe the card… Have since learned my lesson and got pet insurance. Anyhoo, it took 10 working days for the PCR results to get back to the vets. I think it’s an unreasonably long time in a case of emergency like this. Surely it could be faster? Don’t know if logistics were protracted at vets or at lab, but they need to improve their turnaround times, as our pets lives are on the line.. To put this in context, the vet couldn’t prescribe the correct kind of antibiotics without the PCR results, so effectively , kitty went without treatment in this period of waiting ( it was October when he was first diagnosed with conjunctivitis) and around December 9th 2021 when the vet did a feline respiratory panel) Diesel, our neutered male Sphynx of 7 months at the time, tested positive for Clymdophila felis and Mycoplasma felis. Only then the vet could be in a position to prescribe Doxycare tablets for a month . To make matters worse , after the long wait for the PCR results, we had to wait another 10 days for the vets to get the antibiotics!! hectic! Not cool. They must sort out their logistics and stock up properly, or at least warn you meds will take forever and a bloody day! Instead I was called almost every other day by admin just to tell me meds are still not in, but they will call me as soon as it arrives, and so on. And in meantime I’m só worried that Diesel won’t make it. Anyhoo, many sleepless nights later, the antibiotics finally arrived and and he’s improved amazingly in a week on the tablets. His eyes were clear and without discharge since he started on the antibiotics and he’s made a full recovery after a month on it. The inflammation on the gums cleared up as well and he was back to his energetic self again. The vets report says he tested negative for the feline herpes virus, but the virus can sometimes still be implicated in ocular or nasal disease, despite a negative PCR result. This is in part due to long term consequences of initial infection that persists once the virus assumes the latent state which makes it much harder to detect . We’re relieved that it’s negative for the time being, but will have another PCR test done. I should’ve insisted on a PCR test from the beginning, but I didn’t know any better. I should’ve changed vets when the results took so long, but having paid the £319 already, didn’t have so much cash to pay at a different vet. I’m just very grateful that Diesel made it, despite the delays in getting stuff done. I’m forced to change vets as I struggled to get an appointment for deworming recently, because I was told no vets on Mondays and Fridays which were the only days I could go. I’m struggling with this, as surely they could structure the practice in a more accommodating fashion?"

"I hate to write negative reviews but unfortunately I think I have to. The vets are lovely and very knowledgeable however the administration side of things is a nightmare. Multiple cancelled appointments, misbookings, and general feeling of mayhem from the administration/reception team. I really liked the vets and nurses therefore turned a blind eye. However the last drop was when my husband and I booked to see a specialist, twice we were booked at the wrong day (so when specialist wasn't actually in). Once we did see the specialist, the £700 worth of X-rays have evaporated and I am still waiting to receive them. So not only this chase for the specialist was useless, we now don't have the actual X-rays to show to any other vet. The insurance has been chasing the practice for more than a month now to process the claim too. I have been registered with a different practice for a month, and the patient history has still not been transferred. It is just such a shame because we really liked the vets but it is simply not right."

"Sarah and the team at Woodham Lane Vets have been wonderful with Bella, she had a large cyst that other vets said they had to amputate a toe to get rid of it. Sarah happily gave me a second opinion and was reassuring, Bella now has all of her toes and no cyst! The care we received was second to none and the advice and follow up care was brilliant! Amy and Patsy were always friendly and helpful and Bella got lots of snuggles! We have now moved vet practices and have got both our dogs at Woodham Lane Vets and have also registered to their Healthy Pet Club. Thanks again for looking after our old girl so so well!"

"I literally cannot recommend Woodham Lane Vets enough. As an independent practice, you always get to see the same people, and they truly go over and above any other practice I've ever dealt with. Tristan and Sarah are wonderful, and provided my cat with the very best of care in critical circumstances, giving regular phone updates, detailing treatment advice and options, and genuinely caring about the patients in their care. Amy is a superstar and so kind and compassionate, not to mention Patsy who is lovely. In fact the whole team are just wonderful, particularly if you have a nervous animal as they are just so kind. I would never trust my pets with anyone else, if I could give a higher than 5 star rating I definitely would."