Pearns Wilson Road Pharmacy 3 Wilson Road, Cardiff CF5 4LJ

"I waited in the queue from 5to5 to get the prescription taken off me at 5 past. Then told that they didn't have the time to do it but to go to another chemist."

"After numerous unhappy interactions over the last 8 years I'm writing a review. Of all the Pharmacies I've used in Cardiff (2 in Cathays, 1 in Adamsdown, 1 in town and 2 in Ely). The service at Pearns is by a village mile far and above the worst I have ever experienced. It's so far from good that I don't think the staff there have any concept of what a "good" pharmacy service for routine repeat prescriptions would even look like. 5 working days for a repeat and even then you usually just make it up when I arrive because it's not ready. One time you gave me 2-3 repeats at once then when I asked the Docs what had happened they told me that you'd actually requested and billed them for 6 so I wasn't allowed more next month. No text / email notification of "request a repeat soon" or "your prescription is ready for collection" no delivery service, website is terrible."

"They need to start answering their phone called 325 times over 2 days in the end I had to go there, 2 customers were saying they couldn't get through, the person on the till was so rude when we asked about it, she walked off laughing then another person came to serve us. We said about the phones she said they were fine and working, so one of the customers rang and it was engaged, they were being untruthful the phone was not in use just off the hook. We mentioned if there was an emergency if someone needed advice and she said we don't give advice. WHAT'S ALL THAT ABOUT. The new staff are unfriendly and unhelpful some training would be an advantage for them, and also to keep the phones on."

"This is twice now i have been palmed off when requesting the Common ailment scheme with seemingly disingenuous reasons, from it would take too long to we only have 1 pharmacist, but even when told that waiting isn't an issue for me they just reassert the issue of having one pharmacist, proving to me time wasn't the problem, they just don't want to do it. which is unacceptable. if i am denied a third time i will be taking it further."

"I would recommend this pharmacy to anyone. The staff are hard working and explain everything very clearly. I can see they are struggling because Lloyds up the road are always closed. The impact it has had on them is huge. But they are always willing to help"