LloydsPharmacy Unit 1 Stirling Road, Barry CF62 8NX

"If you only need a one off prescription and you have an 30 minutes to an hour to wait for your medication by all means you can get the job done. Don't expect this pharmacy to be organised when managing repeat prescriptions. They constantly mess up orders and expect you to hang about endlessly as if you have nothing better to do with your time. The pharmacists and assistants are rude, unhelpful and lack compassion or understanding. They never pick up the phone if you do call them. The queuing system is long and often busy in the store due to the fact they are really incompetent. They have messed up numerous orders and I have had countless times where ive turned up and medication is not there or not ready to collect. There's a lot of waiting about. They cause a lot of stress and problems and are unreliable. If you want a pharmacy that doesn't present you with constant annoyance I'd strongly advise going elsewhere. It beggars belief that other pharmacy's can do the job efficiently without grief and hassle. I hope the owner of Lloyd's see this review and takes drastic action to resolve the poor service this store is conducting it's business in and addresses the complaints raised here in the feedback and other reviews. I personally will never use a Lloyd's pharmacy again as they are one of the absolute worst pharmacies in the UK. Having used 2 others I can confidently say they're substandard, provide zero confidence and have poor customer service. I've written this review whilst calling them 6 times with no answer."

"Its a service is terrible. Maybe the staff are too few and overworked. I think probably the higher management are to blame. On the phone on and off all afternoon trying to ascertain if they have the prescription pain medication I need, but no one answered the phone."

"Worst experience ever. Staff telling us one thing one week then completely different the next. Given alternative medicine on occasions as original on prescription out of stock every time. Then told on 3rd visit cannot be given alternative as has to be what's on prescription. Make the rules up as they go along."

"Repeatedly told repeat prescription was ready, only to be told after queueing not ready or even not enough stock! Just tried phoning over ten times over three hour period to see if scrip was received and/or ready and got no reply. Phone left ringing. Surely they could email or SMS people on repeat prescriptions to say when they will be ready? Absolute shambles and disorganised."

"Very slow filling in a prescription, over 40 mins. Shop was not busy, only 2 other customers; staff unhelpful and offhand. Don’t carry stock of some drugs. No way to run a business. And they don’t answer the phone. Really, really shocking! Why, why list a phone number if you never, ever answer!!!!!!"