Gaer Pharmacy 51 Gaer Road, Newport NP20 3GY

"The phone never answered have been trying for 5 days after every 6mins it cuts out. Dreadful for an old person on her own relying on my prescription arriving in time, It’s caused my B/P to go sky high as with no tablets I panic. Please advise, is it best cancel this chemist or are they all the same. As if this is going to happen all the time I can’t cope."

"Prescription service and delivery at this pharmacy for me are second to none . Never have a problem . I had a script put through their door at 8 30 this week and at 12 15 the same day it was delivered to my door . Excellent !!!"

"Shocking service and attitude by the Pharmacist. Countless issues fulfilling a simple prescription each month which he blames the surgery for but in actual fact was down to their utter ineptitude each time. Now refusing to complete online prescription order. Shambolic at best, unprofessional, rude and incompetent at worst."

"Poor service. The phone never gets answered. I find myself taking multiple trips there in the week to just get all of my prescription items instead of receiving it in one time. This is unacceptable.."

"I am posting this review on behalf of myself and my husband, and I will start by saying that if it were possible to award a zero rating we would, without a doubt. Staff are unprofessional, incompetent and show a woeful disregard for the care of their customers. They should start by taking a long hard look at their own obvious shortcomings before placing the blame for the breakdown in the relationship between pharmacy and customer. They would also do well to recognise that by choosing this particular occupation they have a responsibility for the care of the health of their customers, who are reliant on repeat medication, on time, every time without question. Instead we experienced a lakadaisical attitude, with a good measure of disrespect thrown in. When things go wrong they couldn't care less and are prepared to leave a customer without repeat medication for an entire weekend, without so much as an effort to rectify matters. Like I said couldn't care less, and that's just one example of how they are incapable of doing their job to the standards that should be expected of such an organistion. Needless to say a formal complaint is being made. If they bother to read this review at all, then I would anticipate that they will deflect the blame from themselves entirely, without a hint of an acknowledgement for their own shortcomings or an apology for the stress and inconvenience caused to myself and family. However anything other than a full acknowledgement and apology would be a complete pack of lies."