Asda Hinckley Superstore Barwell Lane, Hinckley LE10 1SS

"We have used this store over many years, recently on our last few visits, some of the staff are incredibly rude and it's like some of them do not want to do any work. The store cleanliness is below par, and the last two visits the store stinks in certain areas. Not really the best place to have an awful smell whilst trying to shop for food. The lady near the self scan checkout and security chap are rude as stated above. I think that they could do with a few lessons in manners and a customer service course or two. I won't be using this store again, awful. I hope this feedback is used to help bring the store back to a decent standard and a customer facing team that cares Answer Staff involved were Sharon and Rain. Time was 20.30 - 21.30 of the 17.01.23"

"Hinckley ASDA may not be the biggest out there but it’s pretty much got everything you would want from a supermarket. It has a cafe, photo centre, bakery’ pharmacy and click and collect. Stock levels can be a bit hit and miss but are generally pretty good, the price of products is also very competitive, way cheaper than Morrisons but not quite as cheap as Aldi. You can currently use you Blue Light card for 10% off if you have one. The ASDA rewards app is excellent and offers great savings and is also kind of addictive. Plenty of parking at ASDA Hinckley."

"Tobacco counter is sooooo slow. Waited over 15 minutes to be served. There were 2 people in front of me. Only ever one person on. 15 minutes doesn't sound long, I implore you to stand anywhere for 15 minutes waiting. Awful. Nothing will be done about it though. Nice to vent at least. If anyone from asda is listening your slogan should be "happy to chat S*** to every customer for 8 minutes about their life story" rather than "happy to help". *** in response to your response*** Yeah sure, Sunday to Sunday @ anytime. And anybody that happens to be serving that day. I avoid it as much as I can, I will now be avoiding it all together."

"Visited Hinckley branch after I finished work, I was looking at the reduced bits when a staff member went in front of me and removed all the bits, he didn't advise me what he was doing, I wasn't finished looking I just stepped back to be polite, he moved all the stock which annoyed me as I was still looking, he didn't explain anything, I stepped back and waited patiently while he got everything, he seen me waiting and never once said what he was doing, he was taking it away to be reduced again, I later found on, just think he could of told me instead of me waiting for nothing, when I told him I was still looking before he barged in and took everything, he didn't say anything didn't communicate anything, I asked to talk to a manager and he literally walked 10 steps away still in my eye sight, then turn round and said he can't find one! And laughed at me! He had no name badge was rude and kept calling me mate! I advised him I want his mate and that I am a customer. I found a manger and told her, I pointed him out to her and said I'd like to complain about his unprofessional behaviour, she said she would have a word with him! I asked for her name as again no name badge and declined to give me her name, basically no one wanted to know or here my concerns, really bad customer service and definitely will not be shopping here again."

"Very disappointed with how I was treated today. I tried to use a bluelight card as my wife works for NHS. However, the checkout person told me it was not allowed. I accepted this and politely asked if I could talk about why I felt this was unfair to a manager. To my surprise a security guard called "Rain" turned up. A more senior checkout person spoke to me and agreed to get the store division manager. While we waited I asked why the security had been called. The reasoning was to protect the check out personnel. Confused I asked if I had been threatening or rude to which both confirmed I had not. I even offered to apologise if I had come across like that . To which they said "no your fine". Then why call security I asked?! At this point Rain said if him standing there made me uncomfortable he could move. I said he was and ask if he could. To which he refused (why offer?!). I found the hole situation a bit redicilous and over the top. I was constantly interrupted and made to feel like I was a criminal for simply trying to ask why the policy could not be extended to spouses. While this was happening some teenagers almost hit a elderly lady with some sweets. Rain did not see this happen which is a bit worrying from a security point of view. In response to reply below which I cannot see how to reply to. I was at the trolley self checkout at 3:25pm on Monday 28th November when this conversation happened."