Moon World Travel

"Service is was so good, Varsha who is amazing, was really lovely, helpful and more than patient with me. Very grateful to her and want to give her a big thank you for all her help."

"Please note the office is run by scammers. It’s been two years since covid they refuse to refund my dads ticket. Chandni, Amrit and Sandra have been fobbing me off and not responding to my calls. They refuse to refund but there are ways to insure you get a refund keep fighting you are legally entitled to a refund. I call every day and they lie they will call back!! Chandni put the phone down on me today pretending she couldn’t hear. Please make sure you never use this company the owner is a greedy person who’s doesn’t care if pensioner’s are out of pocket. If you have paid by bank transfer contact your bank they will do a charge back refund. Please note the rest of the reviews are fake. Use other travel agents or go online and use sky scanner cheaper rates. Update … you have incorrectly stated I have received a refund after two years Avni the manager advised I would be receiving a refund by Friday however I have not received anything as of yet. Every single member of staff was fobbing me off for two years so everything I said was correct. It’s only after Avni answered that apparently I am getting a refund as this hasn’t happened yet don’t say i have had a refund"

"Really good travel agents! Aman was extremely helpful. Don't believe all of the negative reviews as they are linked to people's negative experiences during covid days."

"This company is a complete shambles. My parents have used this company for over 20 years to book their flights to India and they have not treated them with the customer services anyone should expect. As others have stated on the reviews this company is all about the sales and not about the service. Very old school processes and methods and no communication. My parents had to return early from India due to Covid in April 2021. Not only have they not refunded still after 18 months which is totally unacceptable. The airlines have paid the funds back to this company yet they are still claiming that they have not had the funds back. My mother spoke to Nita today and not only was she rude to her, she eventually hung up on her saying why do you keep hassling us for the refund, we will pay you when we receive the funds. This is not the way a customer should be treated. Poor customer services."

"My elderly parents cancelled their flights in March 2020 and are still awaiting refunds. We have made in excess of 20 phone calls and sent as many emails but we always get excuses and lies. They have had the refund from Qatar Airlines and have been holding onto it. Please do not use this company as they are only interested in sales and not service. They cannot even commit to a date when my parents will be refunded. Shameful and disgraceful."