Ravenscourt Surgery Tynewydd Road, Barry CF62 8AZ

"Absolutely TERRIBLE. They lie, lose prescriptions, and the waiting times are soul - destroying!! Should be reported to the health board."

"This Practice has managed to sort out the call waiting times & difficulties seeing a GP recently. Well done, your care navigating system is really efficient and my son was able to get through quickly and get a GP appointment. Staff have always been great and now you have this efficient service, the whole experience is 5 stars."

"Been with this doctors surgery for over 10 years and the service has never been good but now it is absolutely shocking. Rude staff and lazy doctors who refuse to see patients and hide behind covid. They don’t ring back when stated and don’t pass on referrals. Today asked for my child to see a doctor after having been kicked in the head to be told they can’t make an appointment for me and the doctor will ring back to then have the receptionist ring back and say doctor said go straight to A & E - what a waste of resources giving the hospital more to do! Complaint going to GMC. The surgery is in a right mess as well - considering there are sick people visiting you would think they would finish the renovation works which were started years ago!"

"My mother was scheduled a call today - in the light of her recent breast cancer diagnosis. After an hour of waiting around for their , call my sister had to chase up the surgery. Even then the Doctor who called was not familiar with my mother’s file and did not apologize for making her hang around, by the phone, waiting for the call. Occurs to me that the doctors don’t care . My sister was fobbed off when asked to support an application for a blue badge , being advised “well will look at that again in the future” .. apart from the cancer, my mother has severe arthritis macular degeneration, no sight in one eye and a cataract in the other eye. She has to be accompanied everywhere when she goes out. If they would’ve actually had bothered to give her a face-to-face appointment, then this would have been apparent. Doctors, please do your duty and start seeing patients who need your care again. Stop hiding away I’m pretending you’re providing a good service. You are most definitely not!"

"I have been very quick to criticise this surgery in the past but I had reason to contact them today and they answered the phone immediately, were very polite and arranged for the doctor to ring me back. I had a good conversation with the doctor who showed empathy with my condition and arranged medication all within the hour. So on this occasion they provided a top class service."