Holiday Inn Kenilworth - Warwick, an IHG Hotel 212 Abbey End, Kenilworth CV8 1ED

"We have stayed at this Holiday Inn before and it was better 6 years ago to be honest. The place is looking very tired and needs updating. Its hardly cheap for a 3 star for a family of five but the location alone makes it worthwhile. We had 2 rooms booked- one had a small oil filled radiator in it as there was no heating working in the room which i find unacceptable. There was also no kettle. If you are going to have family rooms offered then why are there only 2 mugs available when you know more people are staying in the room? We were on the 4th floor and had to pass a corridor again with heating issues that smelt of damp. It was absolutely freezing in there. There was only one lift working. Staff are friendly but the place is looking very tired. I think breakfast at £10/head is overpriced for what you get. Again huge margins being made here for convenience and location as they know people with children want that. Parking was difficult to say the least esp as someone got stuck entering the car park the wrong way causing a huge jam. Overall needs much improvement."

"A fine stay, but nothing special, and if i visited area again i would look at other options. Check in slow. Room key stopped working twice. Rooms quite small, suitable for sleeping only. Chair at desk uncomfortable. Decent sized TV. Bed offers suprisingly good sleep as mattress doesnt feel great when sat on, but absolutely fine when led on. Bathroom clean but tiring, rusty plughole, tired and discolouring sealant, but fine overall. Colleague had to change rooms as no hot water. Aircon loud; arguably overpowered for a small room (a good thing in my opinion). WiFi free and good. Breakfast very good compared to Premier Inn, Jurys Inn, etc. Bar service is very good, very friendly, but drinks expensive. Wind tends to whistle past windows when it blows. My colleague's window was broken."

"Excellent service from very helpful staff. Really nice room (a refurbished one) and public areas. The car park couldn't handle a full hotel but that was exacerbated by a few vans taking up more than one space. Don't arrive after 9pm and expecting a space! Handy for the NEC and cheaper than the on site hotels there."

"Would be good except there are no stairs up to your rooms. You can only travel up in one of the two lifts. So if someone in the hotel has Covid then everyone has a high risk of catching it. I also dislike lifts anyway. I was able to walk down one of the fire exits but there is not a handle on the stairway to enable you to walk up. Also there is a sign saying you cannot use the stairs. So very disappointed in the hotels understanding of Covid hygiene. When we visited only one of the lofts worked & it is only big enough for around 4 people so no air clearance."

"Gave four stars for rooms as a slight repaint in the bathroom is needed. Perhaps sanitary bags in the bathroom would be a good touch. The room was excellent and extremely clean, not a spek of dust anywhere. Bed perfectly comfortable wonderful sleep. Picks added are after we slept in the bed. Very spacious."