Ysbyty Ystrad Fawr Ystrad Mynach, Hengoed CF82 7GP

"Got admitted to this hospital due to asthma by my asthma nurse Claire as I was on site at the time having an asthma attack . All I can say is wow I was in for 6 days . staff on Bedwas ward and mau ward staff are just fisrt class thank you all doctors nurses and auxiliary please pass. This on to senior manager"

"Most traumatic time of my life spending time on the bedwas ward with my father here for 2 weeks, no one cares, no one tends to patients, no basic care, no communication, no medication administered. The ward is supposed to be one to one but you won’t get anyone to help at all. Most staff can’t insert needles to administer drugs so just don’t give them any, patient nil by mouth but nurses don’t know so bring porridge, milk etc, even the information board applied to the previous patient that used the room along with his meds still stored in the bedside cabinet .The list is endless. Absolutely no care whatsoever,. Needles to say patients pass away due to neglect. New Year’s Eve 7 out of ten staff rang in sick and Xmas day 8 out of ten staff rang in sick, I only gave one star because I had to"

"Was sent here when my daughter needed an urgent out of hours gp appointment. First up the underground car park was all closed down so parking was a nightmare even for a Sunday. There were cars parked everywhere including all the way up the small winding road leading up to the floor needed. The out of hours waiting room isn’t sign posted, no one around to ask directions and took a while to locate as haven’t been here before. It was in the minor injury department which was small, quite dirty and dingy! It was full to the rafters with people who were coughing, spluttering and complaining about the waiting times. No one had a mask on. The receptionist was not very professional and not very helpful. She was more interested in getting back to her conversation with a co worker than actually helping people. Even when I requested a water sample bottle which the gp told us it was to much trouble for her to get off her seat and get one. Although we had a pre booked gp appointment the wait was over an hour. What’s the point of an appointment system?! Three stars was for the gp who when we finally did get to see him did attend to my daughter. He looked after her really well, explained himself and I thank him for his swift and professional support in diagnosis and in treating her. I wouldn’t go to this hospital out of hours unless you have time to wait and don’t mind being coughed over!"

"Took my mother for an x-ray, she has Dementia and resides in a specialist nursing home so this took a lot of organising, the staff were absolutely hopeless and I told them! Never have I witnessed such inept and uncaring behaviour, after a lot of huffing and puffing refused to do the x-ray as she may be seriously injured?? This was the whole point of the x-ray! My mother had had a fall a week previously and her GP said to get her x-rayed just in case. We walked out after an hour, went Ebbw Vale the next day- brilliant! All sorted with the minimum of fuss, shame on you all at Ystrad Fawr!"