Howdens - Blackwood Pinewood Court, Pengam, Blackwood NP12 3SW

"Friendly staff, catalogue available and small selection of samples for flooring to visualise, which could be labelled better. Free coffe available if you're into it. Plenty for kitchen counters and taps. Purchased supplies for new kitchen, not finished yet but pleased with how it looks so far."

"Matt designed me a lovely kitchen to suit my limited budget. He’s been accessible by phone and in person through a few teething problems. He even dropped off bits for me within 30 mins of me calling one day. No pressure to buy what I couldn’t afford and he gave great advice in the design. I’m very grateful for his tips which turned out to be correct. Totally trustworthy and genuine. Kitchen is well made, good quality and looks beautiful."

"We had a new kitchen last year supplied by Howdens. Although the units were of a good quality they paid little attention to the kitchen design and did not provide a kitchen fit-for-purpose for a disabled pensioner as requested. Furthermore, they have completely failed on their customer service. Basically they are NOT interested in their customers once they have taken the money. Their solution to putting in a replacement freezer unit from 3 to the required 4 drawers was basically to pay for a new additional fridge freezer. We are now stuck with less space that we were used to which means more trips to the supermarket- OK perhaps if you are not disabled. We were also astonished that all of the electrical units provided (oven, hob, fridge-freezer) were with energy ratings that do now not exist - obviously using old stock! This means we now have to spend much more on electric than we should be - at least several hundreds of pounds extra each year. Most definitely a false economy. Also, don't bother using their online contact form or email - you usually won't get a reply. I had to call head office to get the Blackwood branch to reply. As you might imagine, we will not be recommending Howdens as a kitchen supplier. They most certainly live up to that communicated in their brochure and website."

"Trying to get things sorted over there is a nightmare. Staff can't even admit when they've made a mistake. I'd suggest going to a different branch if your going to use howdens."

"The kitchens are nice, competitively priced and the staff are nice. But the amount of items I’ve had to exchange for being given the wrong items is laughable. 3rd time lucky on a kitchen plinth."