NCF Living Rugby Rugby CV21 1SR

"This is my second review of NCF. The first one they ask you to do in store, giving them a 5* glowing review. To be honest the in store experience was positive and friendly! However, as soon as you leave you can't get any answers or assistance. Our mattress was infact delivered on time (so no complaints there), but when it arrived it was faulty, not like the one we tried in store, and despite phoning and emailing photos and videos of the product, asking someone to come and inspect it themselves, the only response back is "this item is not faulty so we cannot do anything". Seeing as we spent a large amount of money this is not good enough! We will continue to fight this battle, but we aren't sure it will get anywhere and we certainly won't get any sort of refund or inspection on our faulty mattress. NCF really need to sort their customer service out, the person on the end of the emails (who remains anonymous) is rude, unhelpful and clearly doesn't care much about the company and the reputation it is getting. I am not the first person and I'm sure not the last to encounter problems like this. Take my advice, don't buy from this store!"

"Large range of choice for mattresses (what we came in to get). Kai was super helpful and knowledgeable and helped us secure the mattress that we later ended up buying. Thanks :) We will update once/if we receive our item as based on the other Google reviews it’s not looking promising, which is a real shame."

"NCF attempted to deliver a sofa to my mum today, the delivery drivers got up to the first floor flat, saw it was a narrow hall, tried to get the sofa through the hall for all of 5 minutes, began huffing and tutting and became quite rude, before returning the furniture to their van and driving off. There's no issue with getting furniture in and out of the property, it's a bit tight, but I removed the old sofa (of the same size) on my own. Unable to get through to customer service on the phone despite holding for literally hours. No responses to emails. Went back to their Rugby store, where again, Kai was apologetic & pleasant. However, the manager of the store was of little help and simply sent an email - I struggle to believe they do not have any chain of communication to head office. My mum is now without a sofa and is £1300 down and is unlikely to get anything back."

"Absolutely awful experience. Still waiting for my delivery after having to pay an extra £59 delivery cost for a delivery that was never made initially. Called customer care line over 100 times (not exaggerating) and still haven't been able to get anyone on the phone. Was in touch with an agent via email, who has since gone mute. Never going to go within a mile radius of any NCF living outlet again."

"Very helpful and friendly sales team, not pushy at all and very good prices. They were the only place we found who were able to deliver our sofa of choice quickly (less than a week turnaround time) whereas everywhere else had a 3-month dispatch time. We chose a grey velvet Chesterfield-style sofa and are very happy with it."