Home Comforts 8 George Street Ringway, Bedworth CV12 8EB

"AVOID - See end of review for our reply to the company’s response. Ordered a custom bed 2 months ago. It was first delivered in the wrong colour last week - I had to take the headboard piece into the shop to prove to them it was not the colour I ordered after they didn’t believe me. Everyone makes mistakes so when they said they would replace the bed the following week, I was happy enough. However, the next week they delivered half of the bed - no headboard. I was informed that the manufacturer had sent it in the size and they would order it again for the week after. The bed frame they dropped off was then the wrong colour ONCE AGAIN. The packaging even said it was a different colour to what we ordered. We went into the shop once again to check the colours. The supervisor was then extremely rude saying that the colours look different in different lights even when I held the colour patch sample to the bed and you could clearly see the difference in colours. Would not recommend this company to anyone - it has gone extremely downhill, my family has used this company for years but we will be taking our business elsewhere and are spreading the word about our experience. Unfortunately I am not able to respond to the company’s reply below so this is my response. We have no personal judgement against the company and I have pictures to prove it is not a judgement call. I understand the COVID situation more than anything, hence why I was originally accepting of the manufacturers mistake even after the order was placed 2 months ago. Further from this, I was with my partner the whole time and we stated we couldn’t tell if it was the right colour without the headboard. Then within the shop, the supervisor agreed it was a different colour to the specific one ordered. If COVID is resulting in manufacturing problems then you should pre-warn your customers of the potential implications on the orders placed, or not sell the products entirely as the fabric samples are not reflective of the actual product you will receive. As I say, my family have been using this company for more than 10 years and have recommended it to many but we no longer will."

"Fantastic quality bed and mattress from Home comforts Bedworth my daughter had the best nights sleep, definitely a 10/10, fast delivery really helpful friendly staff and very quick response to messages would highly recommend will definitely be using again."

"Highly recomended shop in Bedworth! Absolutely great costumer service,very helpfull. Nice delivery guys. Very fast delivery! Thanks guys and see you after 2 months again :)"

"Had an awful and very disappointing experience buying a king size bed from these cowboys. Almost £500 for the bed with a BAMBOO filled mattress, absolutely rubbish !!! Mattress had to go back twice, the third one they refused to replace, but the stitching is coming apart on the corners, and now the springs have collapsed one side, bed is bowing because its made with cheap hardboard, and the £70 headboard is an absolute joke, the wood is pine, which is soft and flexible, because its CHEAP !!! Terrible customer service !! Will never use or recommend them, EVER"