Holiday Inn Leeds - Brighouse, an IHG Hotel Brighouse HD6 4HW

"This was a good stay. Having the pool and gym on hand for guest use was brilliant. The rooms and shared areas were clean if just a little tired around the edges. The food from the bar was freshly prepared and of good amounts. Breakfast in the restaurant was good too with hot items being replenished frequently keeping everything warm and tasty. Will be staying again."

"I have never seen a holiday inn like this. and I have stayed in a lot. This is NOT a 3 star hotel. I mean it is, but my gosh it's like a 5 star. The staff are absolutely incredible, (Massive shout out to BIG Chris, and LITTLE Chris, absolute pleasures to be greeted by, and will do anything they can for you) from the veterans, to the new staff, they do things properly and bend over backwards for people. They are constantly calm, collected, and willing to help anyway they can. I really have not seen anything like this before for a holiday inn.... I saw one person complain about something... as if it was a 5 star hotel, and the staff reacted, as if it was a 5 star hotel. Mind blowing. Breakfast is absolutely worth the money. 24 bar. Great facilities. NO lift... but guess what? They changed my room to downstairs (lots of luggage), gave me a hand and got me a trolley - AND checked on checkout if I needed help. I have never written a review this long. This place is my number one go to. No wonder its always booked! The staff are always super busy, and they STILL make time for you. AMAZING. Plus short taxi ride / walk to town :)"

"We attended the new year gala,thank you for a lovely evening. Special thanks to the young people serving us our food...they did a brilliant job. They were very pleasant and still found time to have a friendly word with everyone. We will hopefully be back to celebrate with you again"

"There are few places where you feel that there isn't any room for improvement. Unfortunately this isn't one of them. We were there for 3 nights and frustratingly I could write a very long list of "niggles", without these our stay would have been much more enjoyable. The more noticeable issues were that I felt many of the staff needed to be more on point, indeed I can only think of a few that I would consider to be either friendly or competent. The breakfast experience was very mixed, there didn't appear to be any management or training of the staff with some looking as though they were lost. This resulted in having to wait for many of the items to be replenished, tables not being cleared etc. However I would congratulate them on being able to serve a soft fried egg on 3 consecutive days. They could do with a new toaster and drinks machine, both seemed to have minds of their own. The gum chewing receptionist seemed to go missing on a regular basis. No one was apparently aware of a fracas in the first floor corridor at 5.00am on Sunday morning which lasted nearly an hour. Even the normally reliable room service was a bit hit and miss. The cleaning was very good but we had to ask for our complimentary water and a second bath towel. OK it's not a big deal but basic errors tell you something. I could whinge on and on but enough, in balance there were many good points, the hotel and gardens are well presented and everything in the bathroom and bedroom worked as it should. Did I mention they don't have any local ales in the bar?"

"Good hotel with air conditioning, clean, friendly and well equipped with gym, swimming pool, restaurant, etc. It was a surprise to get to reception and see a table full of cakes, sweets and beer to get for free. Food in the restaurant is also good and the service is fast. Beer is cool as it should be. Enjoyed my stay"