The Entertainer 51-53 Lower Precinct, Coventry CV1 1DS

"Good place to choose various ranges of toys and more stuff for kids.."

"Mega busy. There are too many toys on the floor. Literally! It looks like a scene from toy story. Help me Woody to clean up this mess because the staff are useless. I asked for directions to the paw patrol section and instead I got a tour of the shop. The card machine had broken down and I had to retry payment 4 times before the genius decision from the till operator to try 'another till' hmmmm."

"Can get a double pushchair around. the layout is great, and there is too much option for my boy, not enough pennies from mummy! Lol. Friendly staff. Good prices."

"I would like to write about my harrowing experience with your manager DANNY at the Entertainer, Lower Precinct, Coventry City Centre. One Saturday 3rd December 2022, at approximately 1430, I entered your store with my daughter and my sister looking to buy a birthday gift for an 8-year-old girl. I decided on the Gabby’s Dollhouse – Games HQ Board Game which did not have a price tag to it. I approached the till and ask the price to one of the staff and she informed me that the price was GBP13.33. I decided to buy the item and paid for it using my contactless app. After I was given the receipt, I noticed a TAMAGOTCHI on the shelf at the counter. I informed the staff that I would like to return the Gabby’s Dollhouse – Games HQ Board Game and instead buy the two TAMAGOTCHI instead. She said it was possible, but she would have to call her manager to do it. 2. When the manager came to the till, I apologized for the inconvenience to which he replied, “Don’t worry I was just about to leave, I’ll just do this quickly. The manager was a short white male, brown hair wearing a shirt and tie. His name tag read as DANNY. He processed the refund without referring to my receipt on the counter and told me to pay GBP24.00 for the difference. I took the latest receipt and left the counter to find my sister. 3. It suddenly occurred to me that I was short-changed for the item. The TAMAGOTCHI cost GBP17.00 each and I purchased two sets. Which came to a total of GBP34.00. I was asked to pay GBP24.00 when the refund for the Gabby’s Dollhouse should have been GBP13.33 instead of just GBP10.00. To be certain of this, I checked my Lloyds banking app and found out that I in fact did pay GBP13.33 and not GBP10.00. This means I should have paid GBP20.67 in difference and not GBP24.00 as charged by the manager. 4. When I explained to the manager, he quickly brushed me off and said, ‘No, I worked with the receipt you gave me. That was the amount’. I told him, ‘No it was a Gabby’s Dollhouse – Games HQ Board Game and not ‘OTI 2 in 1 HAIR’ that was marked on the receipt. He told me ‘Look I have your refund receipt right here’ and he showed me a refund receipt with OTI 2 in 1 HAIR and a customer signature that was not mine. I told him, ‘I’m sorry, but that’s not mine. I didn’t buy those two items. Clearly there was a mistake. You used that receipt to make me refund and not my receipt.’ He became even more aggressive and told me ‘WELL YOU DIDN’T SEE THAT RECEIPT. THAT WAS SOMEONE ELSE’S AND I CAN’T SHOW YOU BECAUSE IT PRIVATE!’ 5. He became extremely hostile and repeatedly atold me ‘I NEVER MAKE MISTAKES’ and it was my fault for producing that receipt that he took GBP10 off. I showed him the proof on my LLOYDS banks app of the initial purchase of GBP13.33 that was charged to me, to which he replied ‘ That’s rubbish, I’m not going to go off that. We never trust bank screen shots. Anyway, I need to go home now.’ 6.All the while, as this took place, the staff whom originally keyed in my purchase just stood staring while twirling her hair refusing to jump in of any accountability at all. 7. I asked him why I wasn’t provided a return receipt or asked to sign anything for my exchange/return to which he replied ‘that’s none of your business.’ I told him that it was impossible to dispute a bank transaction to which he replied, “TAKE YOUR THINGS OR DON’T TAKE YOUR THINGS, I DON’T CARE. I AM NOT GIVING YOU A REFUND. YOU’RE NOT HAPPY? GO SORT IT OUT WITH CUSTOMER SERVICE! I’M LEAVING THIS CONVERSATION AND WALKING OUT RIGHT NOW AND I’M GOING HOME! 8. I told him I was upset, and he should not have been so condescending to which he replied, ‘YOU REFUSE TO UNDERSTAND ME, I AM JUST LEAVING THIS CONVERSATION I DON’T MAKE MISTAKES’. I felt that I had been left with no choice therefore I walked out of the shop extremely upset and distraught."

"Strange how I always assumed this store was expensive. Popped in and realised how wrong I was. It has an abundant display of toys and games for children of various ages with the prices well labelled. Movement around the store was a bit tight, otherwise you get value for your money and it's always pleasant to watch the excitement of kids as they ogle so many toys!"