Tesco Superstore Emscote Road, Warwick CV34 5QJ

"Went shopping at tesco in warwick on Sunday the 4th of Dec 2022 and was appalled by the attitude of the staff the checkout queues were horrendous and after being told for the 3rd time when I got to the conveyor belt at the tilll that the checkout was closing by the member of staff stood watching tills when she wasn't sorting her own shopping so I asked how was I supposed to buy my shopping after standing in 3 separate queues and they close the check out at 3.35pm so I voted with my feet and abandoned my trolley and left the store fuming the store assistant I spoke with said I know our service is dreadful and just smirked I will be going back to Lidl and aldi and basically any other supermarket apart from tesco this store needs a shake up and need to start delivering good old fashioned customer service"

"Sandra (personal shopper) on Monday 28 Nov 2022 went above and beyond helping me find dry semolina. Even though she was busy personal shopping she came and found me when the item was located. Super friendly lady would make me want to return to store. She stands out and deserves a congratulatory mention! Thank you Sandra."

"Store itself is fine. No one answers the phone; it just throws you into an automated system where you get hung up on no matter what you choose. When did this become acceptable?"

"Great place to shop. But how I wish customers would not open fragranced products such as fabric softener, sniff it, offer it to others to sniff and then replace the product to take one they had not sniffed! Unhygienic and not customer friendly especially while we are still trying to get rid of the COVID virus. Totally unacceptable behaviour, thoughtless and careless."

"Extremely rude member of staff! Older lady with black hair no name badge! Glared at me whilst I was choosing my laundry conditioner. I sniffed the lid and reached for a bottle from the back of the shelf when she questioned why I had just done that. She then proceeded to tell me that it was unhygienic and her words ‘we get customers we deserve in here’. This lady completely ruined my visit to this store! She made me feel that I wasn’t worthy of shopping there. I spoke with another member of staff to raise my grievance when the same lady came round the corner. I asked her what did you mean ‘we get customers we deserve in here’ she stood shoulder to shoulder with me and said I said what I meant. I questioned are you saying I don’t deserve to be here and she replied that’s not what I said and she walked off. During this time the other member of staff was standing and saw this happen. I was appalled at being spoken to like that and never in my life have I dealt with someone so rude! Whilst I had a terrible experience I must praise the three young ladies that I spoke with who were empathetic to my issues and assured me they would inform management."