Golden File Nails Salon 3 Frederick Street, Saint Davids Centre, Cardiff CF10 2DB

"I would give it less than one star if I could!!! The worst nail experience and customer service ever! That left me shocked and speechless! I asked for infill ombre and they tried to force me to I remove all my nails first and get a new set and pay £47 for it but I didn’t accept that and asked for infill, they started to speak in their own language between themselves, how rude! Made me feel very uncomfortable. When he said you’re done, I looked at my nails and it was horrible! You can see where the infill ended, My cuticles wasn’t cut, my nails looked bloated and uneven. I had a hair embedded in one of my nails another nail wasn’t smeared. And had powder residues all over my fingers and some acrylic jamming Into my skin because he didn’t bother to file properly. This was my last time going there! It’s totally unacceptable! I’m so disappointed."

"I came to Cardiff from the United States and this nail salon was recommended to me by my boyfriend's sister. I haven't gotten my nails done in 10 years. I booked an appointment online and brought a picture from Pinterest as inspiration. The lady was very nice and eager to help me. She did a phenomenal job and was kind to ask several times throughout the process if I was happy with how they looked. If you are looking for a nail salon of high quality and excellent results, this is the salon for you! I will be returning next time I fly to the UK in April!"

"I have to say not the best salon I have entered for nails, the technician commented "I don't get my nails done very often "rude comment to make, especially a new customer. Nail polish was missing on one nail slightly, apart from that a good service was carried out. When she remarked about my nails, I wanted to leave at that point. They always speak in Chinese which also made me feel a bit uncomfortable with the experience!"

"Golden Nail File isn’t my usual nail salon but my favourite was fully booked and I was flying abroad the next day. I wasn’t impressed with the service from the get go. I called in advance wanting to book an appointment and was told it was walk in. I turned up and waited for over an hour to be seen, in that time two women showed up and were seen first, they’d had appointments! Naturally this resulted in a longer and longer wait. I chose to have an in fill with white gel nail polish on my natural nails. I have very strong nails and never have a problem with breaking or chipping. I left the salon happy with the end result but the results did not last long. Within two days the nail on my pinky broke right to the quick and it was very painful. Within three days the gel nail polish chipped and peeled away. I’m well aware of how to look after my nails and I would usually expect them to last 3 weeks without any issues. Normally I would go back and demand that the issue be rectified, especially seeing as it cost me £27 to have done, but as I was away, this wasn’t possible. Very disappointed and what a waste of money. I would not recommend and I will not be returning."

"absolutely in love with my nails and will definitely come again, changed my nail idea half way through and they were lovely about it. my boyfriend had his feet done and he won't stop talking about it and getting me to feel. staff kept checking in to see if I was happy with my nails and i must say that it's been so hard to find a salon that does my nails up to my standard considering i usually do my own acrylic extensions but you've all hit the nail on the head. thank you so much it was an all round lovely experience:))"