The Orthodontic Centre, Cardiff Beck Court, Wales, Cardiff CF23 8RP

"Saw a lovely Orthodontist therapist yesterday called Nicola. She was very friendly and professional and sorted out the pointy bit on my lower retainer which over the last few days was making it uncomfortable for me to eat and talk.Thank you for fitting me in.. Reception staff also very polite and efficient unlike a few years ago when l used to dread calling up as was always made to feel a nuisance even if l only called every 3 to 4 years about my retainer. Thanks again for the great service yesterday."

"NHS patient? Be prepared to be treated as a 2nd class patient. Came here a few years ago for a fairly complicated treatment involving two years of braces. One orthodontist was an absolute gem, and made coming lovely. But as other reviewers say, the place is let down by the attitude of others. The layout of the practice is like a cattle show, with several chairs being used in the same room. Head/lead orthodontist would come over and look at things occasionally with no introduction. Just mouth open. I understand they are busy, but if someone is putting their hand inside your mouth, an introduction wouldn't go amiss. However the over-riding memory I have of this place is the snootiness of NHS vs Private patients. NHS slots were at awkward times during the day, but Private slots were available far sooner, and at times more considerate of school hours. When booking an appointment the first thing asked was NHS or Private. It's clear that they take NHS work to keep busy, but what they really want and push for, is the private work."

"Appointment booked AFTER the covid lockdown. Appointment confirmed two weeks ago by us by phone. Appointment confirmed BY THE CENTRE by text two days ago. Turned up today for appointment - told it's been cancelled TODAY 'due to covid backlog' and they'll be in touch next year. ...didn't you know about your 'covid backlog' when you booked the appointment? ...didn't you know about your 'covid backlog' when you confirmed the appointment? Call me cynical, but if this wasn't an NHS funded orthodontic treatment but a cash paid private treatment would it have been cancelled like this?"

"Poor customer service, unfortunately front of house staff and senior members of the centre have been rude and abrupt. Parking situation is very difficult as staff take all spaces leaving nothing for clients, alternatively we are told to walk to the services and park there. The dentists are professional and helpful, just let down by certain members of the team."

"Really friendly, polite and professional staff. The building is very clean and modern, been here twice and managed to get a parking space both times with no bother. Spaces marked with 'patients' are for the practice, be wary using other spaces as you could be fined."