Ms Autos Pontypridd Accident Repairs, Mot Service Centre Pontypridd CF37 4BW

"My MOT was about to expire and they fit me in without question and got it completed that day! I am really grateful and such lovely staff!!"

"I'm beyond Upset. I waited 4 days for my Car to go into M&S Autos. I rang first thing on the Tuesday Morning. Matt on Reception explained that due to a shortage of Mechanics that would be unable to see me before Friday & so my Car was booked in for the Friday. I was asked if I could bring it in as early as possible & so, on my day off, I brought my car which had No Headlights & No Windscreen Wipers to M&S. Speaking with Matt & Paul on Reception I handed over my keys & was told that someone would contact me Mid Morning with an update! ,,,,, Because I am Out of Area I walked into Pomtypridd for a couple of hours & waited for their mid morning Call Back .... Well I waited & waited & WAITED!!!!!! I rang them back at Midday, 4 hours later & was told that no-one had looked at my Car as yet! .... I am a Patient Person, I eventually decided to get on a Bus down to visit my Mother in Whitchurch & as I was doing this realised that my Mobile was running out of power! I rang M&S in order to give them my Mother's landline number & thought that I might ask whether 2 hours later anyone had taken a look at my Car!!!! There was an extremely Sharp reaction from Matt, in relation to him already having told me that they only had 2 Mechanics Working (not the first time He has been a little brusque/abrupt I would add!!) ... This was 6 hours after I had first brought my Car in, after having waited 4 days! ..... I then replied that I would come to collect my Car at 4pm as if they had been unable to rectify the problem I would be driving Home in the Light with No Lights!!!!!! ..... Long Story short I returned at 4pm, 6 to 8 Men standing around the Garage, it looked as if my Car was JUST being looked at, it had been there 8 hours at this point & was told that it was an Electrical Problem & they could not do anything! ...... It would have been appreciated if they could have looked at it sooner! I spent much of my day waiting to hear back! A call simply to update after an 8 hour wait would have been appreciated, there was none! ..... Proprietor & his Father have always been extremely pleasant! I had no dealing with them today! But as a Customer I prefer to be kept updated & to be treated politely, the response I had was Offhand & a little Rude! An 8 hour wait for Nothing! I'm Hugely Disappointed with the Service Today!"

"Great honest garage had my class 7 MOT done there twice now. Last time was great service in and out within a day despite repairs needed and garage super busy. This time even better more work was needed still in and out in the day. To top if off I also asked for a part to be replaced as I thought it was near worn, they ordered part but didn't fit because wasn't needed, I know a few places where that wouldn't be the case. See you next time, cheers"

"After an initial confusion over the collection and repair of my car. The manager managed to get 2 lads working on it so it was done in time. They also washed the outside of the car, which was stinking!"

"They have MOT'd 4 of my cars. They are very busy so book in a week before. Great service and helpful."