CMSC 13a Ipswich Road, Cardiff CF23 9AQ

"Be careful guys. Avoid this garage. Unscrupulous and unprofessional. You will be treated indifferently (at best) and with utter rudeness the rest of the time. Plenty of other, professional, high reputations business in the area. Go elsewhere. These guys are not to be trusted."

"Totally wasted my money using this garage my van went in for its annual Mot and was told I would need a New DPF unit as my other one was no good well it’s not 2 months down the line and it’s failed. The attitude of the staff there is very poor and argumentative they don’t give customer satisfaction only do poor work. Not even worth the 1 star."

"Disappointed with the time taken to fix my car and a complete absence of any timescales. When is it likely to be fixed? We can only tell you once we've finished. No other garage operates quite like this, even if uncertain they can give you some kind of expectation of when they will finish (at least following diagnosis). Completely different experience to when I first used CMSC, I certainly won't be back."

"Booked car for mot. Checked lights before I took it into the garage were working fine. Got back from mot was told side lights weren't working and that I had a break system leak. Possibly needed a new servo pump. After reading other reviews didn't feel comfortable going back, so booked into another garage and was told that other than lights there was no leak at all. The light clips had been bent leaving the bulb loose and there was no break leak at all. Other than the friendly staff I couldn't recommend, as I could have been facing a charge of £500+ that was totally unnecessary."

"Hello, September 15, 2022, in the morning I had an appointment at your car service MOT unit 13a, Ipswich Road Cardiff, CF23 9AQ. I was extremely dissatisfied with your service, there are reasons for that, and this is the first: not friendly staff of mechanics. Second: at the place at 3 o'clock I waited for four hours and thirty minutes, no one called me. The third reason: I have a DVR in my car, and it only starts working when the engine is running. After inspecting the car, I checked the DVR, and the video in it was deleted. Please explain to me what right the mechanic had to touch my DVR. If there is no video, then the engine did not start. Whereas they checked and indicated the cause of the defect Exhaust has a major leak of Exhaust gases Rear (6.1.2(a).) that urgent repairs are required. Fourth reason: when I got into the pile of the Rav 4 car after your MOT, my car smelled of cigarette smoke, I am a non-smoker, and I found cigarette ash on the plastic door on the driver's side, please explain this, this is the norm. And even after I took the document for the MOT test, a mechanic came from the garage and added with a regular pen that the engine had an oil leak. I have a question. Is it possible to write with a pen or add to the MOT test document Based on the above, I would like to get back the 150 points that I paid for the MOT, but maybe I'm wrong and of course, you can not refund this money to me if you show me a video of my car being inspected on September 15, 2022, from 8:30 am to 13.05 pm From Mikhail Arsentev."