First Choice Accident Repair Ipswich Road, Cardiff CF23 9AQ

"We're really pleased with the repair on my wife's car. This bodyshop was nominated by the other party's insurance company, who were sorting the repairs to her car after it was hit from behind a few months ago. We had a bit of a wait for initial appointment, and subsequently for parts, but First Choice kept us up to date by phone with expected timescales. We dropped the car in for repair just under 2 weeks ago, and picked it up this morning. It has been repaired flawlessly as far as we can tell. All the electrical components work fine, the paintwork is spotless, and you really could not tell anything had been repaired. I was particularly impressed that they did not replace the dented boot, but repaired it. They explained they prefer to do this due to delays in obtaining parts, but I was slightly worried it wouldn't be perfect. I did not need to worry - the boot had a huge dent prior to the repair, and is literally perfect now. Additionally, I did check the interior trim for any damage or for anything loose - but it's perfect too. They have clearly taken great pride in the work done on her car, returned it to us in under 2 weeks repaired faultlessly, and even cleaned it inside and out ! I would be more than happy to recommend them to anyone needing bodywork repairs."

"Directed here by insurance company but all dealings with them were extremely professional, courteous and efficient. We were in a hurry to get the car repaired ASAP to meet a lease return date and Ali and the team turned things around way quicker than expected - thanks again. Car now looks as good as new and is completely spotless inside and out to boot!"

"Brilliant job on our car, came back as good as new. You genuinely wouldn't know anything had ever happened to it. Really nice friendly people to deal with too. I highly recommend 1st Choice!"

"What an amazing company. Staff very polite and helpful. They really would do anything for their customers. AIi was fantastic informed me about everything and explained everything. Front of my car was damaged after a crush I picked it up today and it looks like a new car. They even cleaned it for me. 100% recommend."

"After an accident I had in December 2019, First Choice were nominated by my insurer to repair the bodywork issues. On their first attempt, their filling and paint correction lasted a few months before the issues underneath began to show through again. Areas of the repair were dimpling. They did not replace the front bumper correctly and the rear bumper began to cloud/mist with whatever they had used on it. There were paint runs left down the door frames. On the second return, they agreed they hadn't completed the job to the required standard and so tried 'patching' the issues. Initially this second repair seemed of better quality but the rear bumper cloudiness then showed through again, as did the scratches along the nearside of the car. I took it back for a third time, where they re-did the entire job. On return of my car, they have now caused more damage than they remedied - trims haven't been replaced correctly, my front nearside alloy has been kerbed, my nearside mudguard pins were clearly forced out, one being damaged and unusable but left there anyway as a hazard rather than replaced. The inner wheel arch trim on the same wheel is now loose, and that tyre's pressure has dropped dramatically from what it was previously, and not in line with the other tyre's natural deviations due to temperature. They have scratched the chrome lining above the front nearside wing, whilst sanding I suspect, and left visible scratches across the door/rear panel section (3dr car). They have also removed some of the tint that was on the rear lights. So, they have once again failed to repair the damage they are paid to repair, but caused MORE damage. This is going to cost me in the long run. Would not recommend under any circumstances and definitely will not be returning for a 4th 'check'."